- Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management. Customer - Plan and organize... accountabilities for a Customer Service Representative (CSR): Average Handling Time (AHT) Attendance Punctuality Customer Satisfaction...
. Create and maintain customer master data record timely and accurately in the system. Generate accurate and timely invoices..., issue credit notes and resolve billing-related disputes. Apply received cash to the correct customer accounts and reconcile...
* Exceptional customer service and communication skills \n\t * Strong logical thinking and problem-solving abilities \n\t... Job description: Infrastructure Support Engineer (Mandarin Speaker) \n\n Leading Global Technology Consulting Firm \nKuala Lumpur | Full-Time...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... on. As listed below are the key accountabilities for a Customer Service Representative (CSR): Average Handling Time (AHT...