and other stakeholders in an Agile environment Research and evaluate emerging technologies Prototype to gain customer insights Proof...+, React and Java Experience in working with Database such as MongoDB and SQL Experience in Framework and API / Service...
environment Manage operational tickets, including incident resolution, service requests, and changes Support vulnerability... operational issues simultaneously while maintaining service quality Perform other related duties as assigned...
. Should have at least one year of related technical experience. Must demonstrate excellent communication skills with a strong customer service...
Job Responsibilities Responsible for guiding through impacting service incidents, owning the investigation, diagnosis... to keep the customer performance at the highest level with a proactive approach Analyze L2 support requests from individual...
skills; excellent communication and customer service skills; organized and keen to details; has a problem-solver/Wayfinder...
Troubleshoot escalated issues with external customers and network/telecom providers. Provide excellent customer service when... will act as liaison between the customer and other internal teams. The person must have the ability to work in complex...
Gathers and organizes power industry-related and customer-specific data from multiple sources. Ingests and transforms raw... the company's Customer Analytics flagship project by developing use cases that strengthen collaboration across teams...
faults and incidents. Analyze network events and incidents, ensuring timely resolution within established Service Level... questioning. Maintain accurate and up-to-date customer information within ticketing systems. Knowledge Base and Collaboration...
Job Description: Join our dynamic team as a Technical Customer Service Professional and be the bridge... and knowledge management systems Identify and capitalize on opportunities to elevate customer service while handling support...
Job Description: Join our dynamic team as a Technical Customer Service Professional and be the bridge... and knowledge management systems Identify and capitalize on opportunities to elevate customer service while handling support...
, and customer knowledge to serve and assist customers by applying product solutions to their needs resulting in revenue generation... parties involved in the project. 6. Actively use the Customer Relationship Management (C4C) tool in monitoring, analyzing...
AI agents as a plus Strong customer and service orientation. Interest in modern working methods in a team, with experience...
for the customer Customer Service Communicates with customers (internal and external) in an outstanding, professional... next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the...
in knowledge tools and apps. Actively participate in teams to continuously improve and drive quality into UL's service to the... internal and external customer. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical...
requirements and service requests (technical/non-technical), and push customers to resolve customer requirements... or Partner on how to correctly Obtain Cloud technical support Actively respond to, track, and manage partner and their customer...
with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success...-native services. Effective communication and ability to collaborate, complemented by a commitment to service excellence...
with networking 3+ years of experience providing technical support and / or customer service Ability to maintain regular consistent...Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote...
and log problem records for root cause analysis; Develop product and/or service documentation; Customer technical engagement...; Strong experience in a technical customer-facing role. 3-5 years' experience in a Level 2 - 3 Support capacity Sound understanding...
Qualifications/ Skills Familiarity with cloud platforms like AWS or GCP for checking service health and logs. Experience... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...
scheme, organize the routine service delivery meeting, maintain the customer requirement and improve customer satisfaction. 8... technical support to customers through remote trouble-shooting, assist to recover the service when outage happen in live network...