Job Description: Join our dynamic team as a Technical Customer Service Professional and be the bridge... and knowledge management systems Identify and capitalize on opportunities to elevate customer service while handling support...
Qualifications/ Skills Familiarity with cloud platforms like AWS or GCP for checking service health and logs. Experience... and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process...
technical questions/issues for the customer efficiently and effectively. Gather the required information necessary in order... to best handle customer technical inquiries. Manage customer expectations regarding estimated response times for issue resolution...
and log problem records for root cause analysis; Develop product and/or service documentation; Customer technical engagement...; Strong experience in a technical customer-facing role. 3-5 years' experience in a Level 2 - 3 Support capacity Sound understanding...
for the customer Customer Service Communicates with customers (internal and external) in an outstanding, professional... next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the...
with networking 3+ years of experience providing technical support and / or customer service Ability to maintain regular consistent...Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote...
scheme, organize the routine service delivery meeting, maintain the customer requirement and improve customer satisfaction. 8... technical support to customers through remote trouble-shooting, assist to recover the service when outage happen in live network...
, and customer knowledge to serve and assist customers by applying product solutions to their needs resulting in revenue generation... parties involved in the project. 6. Actively use the Customer Relationship Management (C4C) tool in monitoring, analyzing...
/system/functional) to resolve technical issues. Implement and support infrastructure projects as directed by the Service... on VMware and/or Hyper-V virtualization. Experience on Storage replica administration. Excellent oral communication and customer...
AI agents as a plus Strong customer and service orientation. Interest in modern working methods in a team, with experience...
requirements and service requests (technical/non-technical), and push customers to resolve customer requirements... or Partner on how to correctly Obtain Cloud technical support Actively respond to, track, and manage partner and their customer...
in knowledge tools and apps. Actively participate in teams to continuously improve and drive quality into UL's service to the... internal and external customer. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical...
with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success...-native services. Effective communication and ability to collaborate, complemented by a commitment to service excellence...
and customer service skills. Familiarity with scripting languages (e.g., Python, Shell scripting) is advantageous. Understanding... to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients...
decisioning technology, enabling us to deliver instant, reliable liquidity personalized to every customer's needs. Through... providers, dialer vendors, and hardware suppliers. Negotiate contracts and ensure service level agreements...
Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design... and other relevant programming languages. Drive financial and customer benefits through the implementation of automated technologies...
for external customer or internal customer initiated improvements Assist with developing and writing test specifications based... orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct...
Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design... and other relevant programming languages. Drive financial and customer benefits through the implementation of automated technologies...
Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design... and other relevant programming languages. Drive financial and customer benefits through the implementation of automated technologies...
Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design... and other relevant programming languages. Drive financial and customer benefits through the implementation of automated technologies...