Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role... alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating...
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Banking and Financial...: Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening...
Job Description: The Account Manager for IDEAL will serve as the sole dedicated point person responsible for managing... collaboration. As the only Account Manager dedicated to bank partnerships, this position is highly critical and high-impact...
AR Operations Manager to lead our Shared Services Accounts Receivable team. This role is crucial for optimizing our billing... on AR performance, aging, and collection rates. Collaborate cross-functionally with sales, customer success, finance, and legal teams...
Urgent open role with one of our client in Alabang, Phillipines. Job Role - Assistant Manager - Operations (Hi-Tech... experience. At least 2-3 years of experience as a Lead/Supervisor handling a team of Customer Success Representatives...
Job Description: The Account Manager for IDEAL will serve as the sole dedicated point person responsible for managing... collaboration. As the only Account Manager dedicated to bank partnerships, this position is highly critical and high-impact...
AR Operations Manager to lead our Shared Services Accounts Receivable team. This role is crucial for optimizing our billing... on AR performance, aging, and collection rates. Collaborate cross-functionally with sales, customer success, finance, and legal teams...
AR Operations Manager to lead our Shared Services Accounts Receivable team. This role is crucial for optimizing our billing... on AR performance, aging, and collection rates. Collaborate cross-functionally with sales, customer success, finance, and legal teams...
Job Description: The Account Manager for IDEAL will serve as the sole dedicated point person responsible for managing... collaboration. As the only Account Manager dedicated to bank partnerships, this position is highly critical and high-impact...
Preferably experienced in automotive service work, repairs, and diagnosing vehicle repair needs Strong communication... strategic after-sales process Customer-focused with excellent negotiation and communication abilities Result-driven and goal...
. Develop and implement best practices for service partners. Ensure SLAs are met and customer satisfaction is achieved...Job Functions: Incident Management role is to assist the Technical Service team to oversee all cases that requires...
. Job description: Responsible for leading and managing the team of Service Technicians and ensuring efficient service delivery and customer... satisfaction. Creating and cultivating solid customer relationships, understanding their needs and providing personalized service...
Job Description: Job Description: Serve as the primary point of contact for service delivery matters Ensure..., customer satisfaction) Manage escalations and ensure timely issue resolution Lead incident management and post-incident...
team in the Finance Shared Service Centre for the countries responsible for, ensuring that P2P/RTR/OTC processes..., FA, Intercompany, Inventory, Cash Management, Reporting) OTC: (Customer masterdata set-up and maintenance, daily cash application...
to specific customers with exceptional customer service and delivery whilst driving best in class H&S delivery practices Undertake... they encounter with the office(landlord or service providers) within your area of responsibility Work alongside the Instant global...
level agreements (SLAs). Monitor service quality and customer satisfaction, taking proactive measures to address any issues... as needed. Service Delivery and Quality Assurance: Ensure timely and accurate delivery of shared services, meeting established service...
customer. Any potential missed SLA should be escalated to team leader. 2) Ensure all service partner engineers are sent...Job Functions Field Services Incident Management's role is to support Technical Service team to oversee all cases...
project data and conclusions for internal and customer presentations, assist with product demonstrations and service... to provide onsite technical support for current customers and prospects. Provide customer solutions and technical support...
. Ability to handle customer complaints and resolve issues. Strong understanding of service operations and best practices... in a service management role. Strong leadership and team management skills. Excellent communication and interpersonal skills...
. Strong customer service, people management and technical skills. RESPONSIBILITIES Lead and develop the team. Oversee the daily..., and within standards. Maintain high levels of customer satisfaction by ensuring timely and effective service delivery. Handle customer...