on technical troubleshooting, ticketing tools, communication skills, and customer service. Facilitate classroom, virtual..., and knowledge base articles. Collaborate with operations, quality, and client teams to ensure training content accuracy...
solutions Customer Service: Has a strong commitment to providing excellent, customer-focused service with empathy... related to associate information, onboarding, benefits availment, leave concerns, service recognitions, and HR policies...
, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting..., solutions, and capabilities. KRA 2: Customer Commitment * Identify customer needs through communication and probing. Create...
, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full... to achieve global data integrity and consistency. Perform compliances checks on business request to ensure quality and accuracy...
, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full... to achieve global data integrity and consistency. Perform compliances checks on business request to ensure quality and accuracy...
Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional... stakeholders, ensuring high customer satisfaction levels are achieved. Resolve production issues by providing accurate solutions...
The Quality Assurance (QA) Specialist plays a critical role in ensuring consistent service quality, compliance with client... a high-quality customer experience. This role also ensures timely and accurate reporting, dispute resolution, and alignment...
environment Customer-focused mindset with a commitment to delivering high-quality support At UnitedHealth Group, our mission...) to resolve cross-functional issues Ensure timely resolution of incidents and service requests within defined SLAs Participate...
communication and customer service skills Proficiency in MS Office (Word, Excel, PowerPoint) and basic graphic tools (Canva.... Through our digital platform, we offer a wide range of quality products at competitive prices, accessible anytime...
and analytically. 3 years related work experience in supporting Customer Relation Management, Project, and/or Customer Service system... and ensure achievement of the approved initiative metrics while meeting required quality and compliance standards. Responsible...
information Write concise, high-quality summaries, event logs and bridge notes Collect Voice of the Customer Publish internal... infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion...
by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.... With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than...
and customer-service skills. Preferred Qualifications Experience mentoring or acting as a point-of-escalation for L1 teams... (FCR). Perform root-cause identification for recurring issues and recommend fixes. 4. Quality Assurance & Coaching...
a commitment to customer service; anticipate, meets and exceeds expectations by solving problems quickly and effectively; making... customer issues a priority. Exchanges knowledge and information with other iQor facilities to ensure best practices are shared...
and customer-service skills. Preferred Qualifications Experience mentoring or acting as a point-of-escalation for L1 teams... (FCR). Perform root-cause identification for recurring issues and recommend fixes. 4. Quality Assurance & Coaching...
, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality... and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services...
, and staking to builders, investors, and service providers. Leveraging the expertise of veteran banking technologists and award... Able to report duty in night timezone Solid understanding of Customer Due Diligence (CDD), Transaction Monitoring...
that can be supported Participates in constantly enhancing the quality and efficiency of Resolver's Customer Support service...Customer Support (90%) Solves problems through critical analysis, consultative questioning and relationship building...
technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle...; ticket and contact quality, first call resolution, schedule adherence, and call handle time Anticipates customer needs...
to detail and accuracy Creative approach to data visualization Customer service orientation for report users Continuous... quality Technical Expertise and Tools Business Intelligence platforms (Power BI, Tableau, Looker Studio) Advanced Excel...