services solutions. We are the global business service and support team for international businesses across Ant International.... About the Role A Merchant Service Team Leader is responsible for managing the Merchant Service Team and Account Management Team...
Drive operational recovery in a leading financial institution Lead strategic initiatives to resolve service issues... innovative solutions and a collaborative culture. Job Description Lead and coordinate service recovery efforts for technology...
incidents. Manage service recovery processes for critical banking applications. Lead and mentor L1 and L2 application support...The Service Recovery Lead will manage and oversee the resolution of incidents and service disruptions within the...
excellence, customer-centricity, and innovation in HR service delivery. You will be responsible for ensuring our People Services...), and People Business Partners (BPs). This is a critical leadership role with accountability for team performance, service delivery...
decisions and defend positions as appropriate. Strong customer service skills, accurate and logical problem solving...Response and Resolution: You own, investigate and solve customer technical issues. You collaborate...
or security alert and escalate to a higher tier analyst/team lead in accordance with relevant processes. Manage customer security... and follow up to meet SOP among Internal engineering team, customer and Sales. To assist senior SNOC engineers on certain...
team to provide HR service to achieve business objectives. Manage HR services to maintain high quality support for employee... service delivery. Lead digital transformation to enhance service delivery. Develop and manage SOP to assess HR Services...
team to provide HR service to achieve business objectives. Manage HR services to maintain high quality support for employee... service delivery. Lead digital transformation to enhance service delivery. Develop and manage SOP to assess HR Services...
team to provide HR service to achieve business objectives. Manage HR services to maintain high quality support for employee... service delivery. Lead digital transformation to enhance service delivery. Develop and manage SOP to assess HR Services...
support meets The Access Customer Service standards by delivering against and exceeding your objectives. Your skills..., as appropriate. Lead root cause analysis for recurring issues and implement solutions Take initiative and support continuous...
Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare's developer...-critical workloads at global scale. The Developer Platform Support team is a newly formed, specialized function focused...
Excellence: Provide essential support to the sales team by preparing reports, presentations, and documents that enhance workflow... insights to drive improved performance. Customer Service Excellence: Manage pending orders and customer requests, providing top...
. We are currently seeking an experienced professional to join our team in the role of Product & Sales Support Manager - GCB 6 role... within agreed business Service Level Agreement. What you'll do: Sales Support & Management: Champion sales analytic framework...
documentation. Pre-Sales & Solution Support Provide technical input for customer proposals and quotations in collaboration with the... sales team. Conduct site visits, technical assessments, and customer consultations as needed. Prepare Bill of Materials (BOM...
processes, and promote the implementation and optimization of AI functionalities in customer service, APOS, and other domains.... Operation and Optimization of Overseas Service Websites Oversee the full-life cycle management of eSupport, analyze customer...
until the closure of each case, conduct and lead customer management meetings regarding escalation... Support Engineer to contribute to the success of our rapidly growing business. As a Cybersecurity Support Engineer...
, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service... to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical...
and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members... Support Operations & Performance Monitor and ensure departmental productivity and service level objectives are achieved...
until case closure. Manage customer communications and expectations until the closure of each case, conduct and lead customer...Job Category: Technical Support Job Description: Location: Malaysia (Kuala Lumpur) Role Overview: Join Fortinet...
of team leaders. You have solid experience of service delivery and ensure your team understands the customer needs and deliver... a cause that matters to you. Day-to-day, you will: Manage and lead a team of Team Leaders who in turn manage a team of 1st...