We are seeking a hands-on and highly capable Team Lead to oversee our Tier 2 Application Support team for a mission...-critical SaaS platform. This role combines leadership, technical troubleshooting, and customer-focused service delivery...
that such escalations are addressed appropriately Accountability for customer satisfaction Contribution to the support knowledge base..., to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run...
. Job Description Manage multiple teams of Specialists and team leads to ensure the successful support of the user base and the continuous... outages and post mortem activities, always with a customer first mindset Identify future areas of improvement and risks...
Customer Resolution: Act as a primary contact to understand issues and improve experiences for account-aligned... customers and maintain relationships with internal and external teams to resolve customer issues. Mentor others on the team...
We're looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint... with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce...
Job Title Senior Manager, Customer Care Readiness Job Title Senior Manager, Customer Care Readiness In The... Job You Will Purpose of this role: The Senior Manager is responsible for ensuring that Customer Care Management (CCM) is fully prepared...
Job Title Senior Manager, Customer Care Readiness Job Title: Senior Manager, Customer Care Readiness In the... job you will: Purpose of this role: The Senior Manager is responsible for ensuring that Customer Care Management (CCM) is fully prepared...
environment, empowering our employees to be their authentic selves. Associate Customer Success Manager At Five9... at the heart of everything we do, and our Associate Customer Success Manager play a critical role in ensuring our clients...
At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support... hygiene. Work cross-functionally with Support, Sales, Product, and Marketing to solve customer issues and deliver...
Work Schedule Standard (Mon-Fri) Environmental Conditions Office POSITION OVERVIEW: As a Customer Service Manager..., coach, inspire team leads. supervisors and team members of the customer service team to achieve and support the vision...
As a Tricentis Commercial Customer Growth Account Manager , you will be the main point of contact for customers after... will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage...
As a Tricentis Commercial Customer Growth Account Manager, you will be the main point of contact for customers after... will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage...
We are seeking a Digital Customer Growth Account Manager (CGAM) to manage a high-volume portfolio of approximately 150.... Ensure data integrity to support reporting and decision-making. Tools & Technology Experience Customer Success Platforms...
Job Summary About the job Assistant Manager for Customer Experience The Assistant Manager for Customer Experience leads... the development, enhancement, and governance of customer experience and service quality standards across all MR.DIY stores...
Kenvue Is Currently Recruiting For a Customer Development Executive / Manager (VisMin) What We Do At Kenvue, we realize... Customer Development Executive / Manager supervises and manages over-all account management covering areas of category...
to provide clients with exceptional technical support and customer service. Technical Expertise: Leverage deep knowledge of NiCE..., new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9592 Reporting into: Manager, Customer Success Role...
to provide clients with exceptional technical support and customer service. Technical Expertise: Leverage deep knowledge of NICE..., new ideas, and a vibrant, interactive atmosphere. Requisition ID: 9873 Reporting into: Manager, Customer Success Role...
Job Summary The Assistant Manager for Customer Experience leads the development, enhancement, and governance... of customer experience and service quality standards across all MR.DIY stores nationwide. The role ensures that customers...
that are customer-centric and engaging. Ability to build executive engagement, influence them, and manage cross-functional partners.... About The Job As an Associate Strategy and Insights Manager, you will drive our industry intelligence. You will be a trusted...
adoption, demonstrate value, and deliver strong renewal outcomes. The Role The Manager, Customer Success & Renewals (Digital...) is a dual-focus leadership role responsible for leading: A team of Digital Customer Success Managers (CSMs) who support...