and some external clients regarding client orders as necessary Serves as a resource point of contact to all Accounting, Product Support... and or provide sound recommendation to the Revenue Operations supervisor and business unit contacts; should be able to provide...
of department, or appropriate director. Write denial letters to customer for debits/claims that are denied. Support month-end... customer deductions to ensure timely recovery or appropriate clearing of outstanding amounts. This role supports the accounts...
to provide clients with exceptional technical support and customer service. Technical Expertise: Leverage deep knowledge of NICE... customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...