and add value to business. ͏ Do Manage the product/ solution development using the desired AI techniques Lead development... consultation around product design as per customer needs Participate in client interactions and gather insights regarding product...
proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis... to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests...
requirements to the technical solution Provide training and support to end-users Write technical specifications and test plan... to remain current on new development in respective SAP Technical module 2. Customer Satisfaction As defined by clients SLAs...
and streamlining the integration and deployment processes ͏ Do Drive technical solution support to the team to align on continuous... risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet... of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status...
from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well... 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool...
to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs... and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well... 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet... of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status...
from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well... 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool...
scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs... and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site...
as all stakeholders such as P&C, R&P, Talent Acquisition, Internal Control, Digital Operations, to ensure constant alignment. Work closely.... Attentive to customer needs and feedback. Ability to organize, prioritize and structure the workload for oneself, the team...
management tool to report each case and progress on the resolution. Provide customer service to the employees mainly on People... Operations, to ensure constant alignment Work closely with the Captive Centers in the management of Support & Service Requests...