. Provide hands-on support for configuration, data migration, and integration tasks. Estimation & Advisory Partner... and at least one Consultant or Architect-level certification (e.g., Service Cloud Consultant, Application Architect) Proven experience...
, and feature implementations. Solutions for voice, chat, and task-based interactions. 2. Architect contact flows, IVRs... scripts. Configure call routing, queues, and user permissions. Optimize contact center operations through data analysis...
. Learn how to review and process submittal data and shop drawings. Understand how to coordinate submittals, deliveries... for price review. May go with Project Engineer to meetings with architect and owner representatives to understand information...