navigation, troubleshooting on a large-scale help desk environment Working knowledge of ITIL methodologies, such as Incident... as per defined process Dispatch tickets to support groups post gathering required information Refer Knowledge base and perform...
., IT Support Specialist, Service Desk Technician, Technical Support Representative in a tech environment).Strong problem... troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo's values-driven culture...