Job Description: Role: Azure Data Engineer Location: All EXL Location Work Mode: Hybrid Key Responsibilities..., Data Factory, DBT About the Team: EXL is the indispensable partner for leading businesses in data-led industries...
Job Category: Customer Service Job Description: Ensure Outbound & Inbound voice contact to customer to solve... queries Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative...
in governance strategy execution. Service Maintenance & Optimization: Ensure Purview services meet business needs, security..., and compliance. Drive improvements and support Consultants with service optimization. Data Discovery & Accessibility: Lead data...
, planning, and execution skills with excellent communication. Experience in Service industry is a must and technical...
Job Category: Customer Service Job Description: Responsible for answering phones, directing calls, contacting... providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care...
. Executive presence, persuasive communication skills, and strong negotiation capability. Experience in the Service industry...
Job Category: Customer Service Job Description: Responsible for answering phones, directing calls, contacting... providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care...
Job Category: Customer Service Job Description: Responsible for answering phones, directing calls, contacting... providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care...
Job Category: Customer Service Job Description: Receiving Inbound Calls and providing customer service support...: Provides high quality customer service in resolving queries and verifying the accuracy of their queries in a timely manner...
Responsibilities: Managing customer experience and deliver on customer service parameters Qualifications: Graduate 1 - 3 Years...
Knowledge of contact center operations, customer service principles, and industry standards is a plus Responsibilities...
Job Category: Workforce Management Job Description: Monitor Service Level (SL): Continuously track the percentage... to leadership. 3. Tactical Adjustments When a Service Level is at risk (e.g., unexpected call spike or staff shortage), the RTM...
on call center performance metrics, including call volume, average handle time, service levels and customer satisfaction... indicators (KPIs) and service level agreements (SLAs) Troubleshoot and resolve any issues related to MIS tools and data...
-time monitoring of service levels and critical contact center KPIs such as ASA, abandonment, queues, and agent states...-to stabilize performance during demand fluctuations. Responsibilities: Real-Time Monitoring and Alerting Monitor Service Level...
requirements with operational efficiencies and financial goals - Efficiently manage intra-day staffing and service level...
requirements with operational efficiencies and financial goals - Efficiently manage intra-day staffing and service level...
, including transaction processing, customer service, and quality control Ensure that all processing is completed in a timely... and accurate manner, with a focus on meeting or exceeding service level agreements Develop and implement operational policies...
Job Category: Customer Service Job Description: Excellent English communication skills - written and spoken... members in meeting service expectations Aid in training of others, as needed Provide coaching and feedback to team members...
while maintaining high service quality and adherence to internal controls. Responsibilities: Process financial transactions, credit..., prioritising tasks to meet operational targets and service delivery standards. Adhere to shift schedules, including rotational...
while maintaining high service quality and adherence to internal controls Responsibilities: Process financial transactions, credit..., prioritising tasks to meet operational targets and service delivery standards. Adhere to shift schedules, including rotational...