support lifecycle Ability to develop and enforce escalation procedures and service-level agreements (SLAs) Proficient... at being the primary escalation point for complex or unresolved issues from Tier 1 and troubleshooting, coordinating...
years of hands-on experience as a Data Engineer with deep exposure to AWS cloud data ecosystem . Strong expertise with AWS... and provide relevant information to the client No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation...
activities Design and write test cases in Gherkin language i.e. feature files Reverse engineer requirements and develop models... ability to multi-task. Effective process governance Risk escalation and awareness Effective Communication About Standard...
Cloud Data Engineer in the Service Delivery Tier 1 Support team, you will be responsible for monitoring and responding... to analyze and take corrective actions for issues, incidents and problems. Follow service level guidelines and escalation...
Cloud Data Engineer in the Service Delivery Tier 1 Support team, you will be responsible for monitoring and responding... to analyze and take corrective actions for issues, incidents and problems. Follow service level guidelines and escalation...
Cloud Data Engineer in the Service Delivery Tier 1 Support team, you will be responsible for monitoring and responding... to analyze and take corrective actions for issues, incidents and problems. Follow service level guidelines and escalation...
Job Description: L1 Support Person The L1 Support Engineer provides first-line technical support for AI and data platform... diagnostics, triage, and escalation following standard operating procedures. Document solutions and contribute to knowledge base...
as a hands-on security engineer with strong technical depth. Demonstrates effective stakeholder management and cross-functional... manipulation, privilege escalation) Hiring Process Here's what your journey with us looks like: Application Review...
Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the... understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues...
multi-threaded relationships from design engineer through engineering VP to procurement. Identify expansion opportunities... — joint business planning, pipeline reviews, deal registration, co-selling, and escalation management. You know...
Agreement (SLA) parameters. What you will do: Act as the escalation point for activities demanding a level of technical... of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided...
issues and their solutions, to improve efficiency and reduce resolution time. Escalation Management: A ServiceDesk engineer... of contact for end-users, ServiceDesk engineer is responsible for receiving, documenting, and prioritizing requests and incidents...
prompt architectures that deliver measurable business value. The Prompt Engineer is responsible for designing, optimising... outputs. Reduction in hallucinations, errors, or escalation rates. Faster delivery of AI features enabled by reusable prompt...
awareness. Act as the escalation point for critical incidents and client-facing security discussions. Qualifications... Professional) CISM (Certified Information Security Manager) Microsoft Certified: Azure Security Engineer Associate (AZ-500...
Analyst Programmer - Site Reliability Engineer Department ISS (AMO) Support Location Bengaluru Level 3 About your team... Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role...
infrastructure performance. Reporting to the Operations & Performance Director, the lead will manage the Tools & Automation Engineer... with technical and security requirements Direct incident response efforts as subject matter expert, providing escalation support...
As a Tier 3 Network Data Engineer, you will serve as a senior escalation point for complex data network issues, lead root cause... objectives. Key Responsibilities Job Description: Tier 3 - Network Assurance (Data) Role Title: Senior Network Engineer...
and committed to excellence. Role Description As an Software Developer II (Fullstack), Engineer at Locus, you will play... downtime and impact to customers. On-call duties will be rotated fairly across the engineering team, with clear escalation...
Incident ticket for each incident with confirmation from local team. Following Escalation Procedures. Open/Chair the Major... Development (weighting 10%) Sounds like you? To apply you need to be: Experience & Education · ITI / Diploma / Engineer...
About the Role: We are seeking a highly experienced DevOps Engineer (10+ years) with deep expertise in CI/CD pipeline... best practices design including naming standards, modular and adaptable processes. Address escalation and bug fixes. Monitor...