and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various.... Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance...
Exposure Prior: BPO experience as a Customer Service Representative, financial/collections account is a plus Other Position... is to respond to customer service inquiries via phone and/or email. These inquiries include but are not limited to: account...
Desired Role Exposure Prior: BPO experience as a Customer Service Representative, financial/collections account... future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...
Desired Role Exposure Prior: BPO experience as a Customer Service Representative, financial/collections account... future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...
. Customer Experience The primary responsibility is to respond to customer service inquiries via phone and/or email. These... Desired Industry Exposure: BPO / Any industry experience Desired Role Exposure Prior: BPO experience as a Customer Service...
as a customer service representative / Quality Analyst or related Industry Desired Industry Exposure BPO: Any industry... experience Desired Role Exposure: Prior BPO experience as a Customer Service Representative Prior experience as a Quality...
and accountability Commitment to high level of quality and customer service Ability to work independently and in a team environment..., you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the...
best communications team in the Philippines. Our differentiation lies in the robust support offered by our different service units... opportunities and partnerships Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance...
Service, Co-Worker(s), and Management. Essential Duties and Responsibilities : Collect and Reconcile Customer-Account... Email-Communication(s) to both Customer(s) and Sales-Representative(s), e.g. Order Status, Invoice Issue(s) and Payment(s) Coordinate...
Offices (RGO.) Ensuring excellence in customer service by answering questions of interested parties (internal/external) re..., tax and legal implications relating to claims. Excellent customer service skills and demonstrated empathy to deal...
- targets vs actuals Project / Service Delivery Own & drive pipeline of Transformation & Operational Excellence Initiatives..., Customer Journey Mapping, Visual Management, OE Maturity, etc.) Certified LEAN Six Sigma Green Belt Knowledge of operations...
availability. You will also develop timely reports on Service Level performance and metrics to aid data-driven decision-making... accurate updates in Power BI, while supporting ad hoc requests to enhance customer satisfaction and business performance...
best communications team in the Philippines. Our differentiation lies in the robust support offered by our different service units... opportunities and partnerships Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance...
terminology (required for review and approval of reports) Customer and Personal Service: Knowledge of principles and processes... and initiatives, ensuring continuous improvement, maintenance and adjustment in program and service delivery Regularly monitors the...
Commitment to high level of quality and customer service Ability to work independently and in a team environment Ability..., you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the...
, including handling schedule adjustments and monitoring leave allocations. Create and maintain accurate reports on Service Level.... Communicate workload prioritization and distribution strategies, and provide regular updates to leaders and staff on service...
availability. You will also develop timely reports on Service Level performance and metrics to aid data-driven decision-making... accurate updates in Power BI, while supporting ad hoc requests to enhance customer satisfaction and business performance...
is minimized. Support the Manager in building high performing team by ensuring the delivery of excellent customer service through... of Derivatives Business Operations team through timely and accurate service delivery and onshore stakeholder relationship...
is minimized. Support the Manager in building high performing team by ensuring the delivery of excellent customer service through... of Derivatives Business Operations team through timely and accurate service delivery and onshore stakeholder relationship...
administration, customer service) using Lean, Six Sigma, and Agile methodologies. Identify inefficiencies and design scalable... solutions to improve turnaround times, reduce costs, and enhance service quality. Develop and track KPIs to measure operational...