Program Management Plan, execute, and oversee multiple projects, ensuring alignment with organizational goals, timelines, and budgets. Develop and maintain project plans, schedules, and status reports. Coordinate cross-functional teams, man...
Working within Agile (Scrum/Kanban) practices and a DevOps culture, they contribute to building the next-generation platform using modern patterns such as microservices and micro frontends. Lead technical strategy and architecture for compl...
Design, develop, and execute comprehensive test strategies and test plans to ensure the quality and functionality of software products. Conduct the testing efforts for software projects, ensuring thorough test coverage and adherence to qual...
Working within the CloudOps team, you will collaborate with DevOps engineers, Developers, and SREs to ensure seamless database operations supporting our mission-critical applications. Database Administration & Architecture Design, implement...
This position is responsible for managing processes and teams to develop detailed design and release configurations throughout the new product development lifecycle. This position will also be involved in the sustaining, VAVE, and quality i...
Manage, monitor, and maintain highly available systems (Windows and Linux) Analyze metrics and trends to ensure rapid scalability. Address routine service requests while identifying ways to automate and simplify. Create infrastructure as co...
Lead the day-to-day technical operations of the salesforce support workstream, including request triage/routing, task delegation, and ensuring SLA adherence. Review incoming tickets for completeness and technical feasibility, ensure priorit...
Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel's product offering throughout the cust...
We are a customer-obsessed market leader with a strong reputation for reliability, quality, and safety. Our founder John Fluke Sr. redefined precision testing when he made a business come to life in his basement. Since 1948, we've helped de...
Receive and triage Professional Services support inquiries from internal teams or clients related to eInvoice integrations, data feeds, and authentication errors Troubleshoot and resolve common eInvoice specification errors, rejected invoic...
Facilitates change control review meetings and cross-functional alignment on product changes. Analyzes change orders to ensure compliance to GDP requirements and existing procedures. Lead global issue escalation forums and facilitate cross-...
Receive Jira tickets from Professional Services containing eInvoice specifications, data feed requirements, error handling rules, or integration notes Build end-to-end eInvoice configurations, including spec creation, preprocessing rules, e...
Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team Build & maintain reports and dashboards within Gainsight Data Analysis both within Gainsight but also other internal systems, some ...
Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features Develop learning solutions (written articles, ...
Enterprise Architecture & Technical Vision Closely working with the architecture team, owning the evaluation, development, and ongoing maintenance of product features in alignment with Provation's strategic objectives, ensuring architectura...
Analyze functional specs, user stories, and acceptance criteria to derive test coverage Develop comprehensive test plans, scenarios, and test cases covering functional, UI, regression, integration, usability, and exploratory testing Test Ex...
Design, develop, and maintain scalable, high-performance web applications using modern front-end frameworks and back-end technologies. Write clean, efficient, testable, and reusable code that adheres to best practices and coding standards, ...