as a Service – Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9. On Premise Cloud Contact Center... Technologies – Cisco, Genesys SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers...
Applications such as Microsoft Teams, Cisco Webex. Or a moderate level of knowledge of Contact Centres like dynamics 365, Genesys...
in to the Genesys Phone lines and be available for 8 hrs. Considering 1 hr break in the 9hrs login. Your skills...
suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading...
Job Category: Digital Job Description: 1) Drive end-to-end implementation of Genesys Cloud CX solutions to deliver..., and integration with agent schedules and queues. 5) Configure agent scripting and guided workflows within Genesys Cloud to support...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
towards customer handling. Should be logged in to the Genesys Phone lines and be available for 8 hrs. Considering 1 hr break in the...
Center Tools Salesforce, SAP CRM, or similar CRM platforms Knowledge of telephony/contact center platforms (e.g., Genesys...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
Genesys Cloud CX, Cisco UC Suite (CUCM, CUC, CUBE), and Microsoft Teams Calling. The role involves full lifecycle management... Responsibilities: Design, implement, and support enterprise voice solutions using Genesys Cloud CX, Cisco UC Suite, and Microsoft...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
, and Networking domains. Cloud Contact Center - Voice/CCaaS - ( Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk... center solutions, CCaaS and conversational AI working with Vendors such as Cisco, Avaya, Mitel, Genesys, Unify, NICE, Five9...
DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies... DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies...
platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner...