, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
third-party systems or APIs. Exposure to contact center platforms such as NICE, Five9, or Genesys...
. Experience with EPIC scheduling (Cadence, Referrals, or Decision Tree workflows) is preferred. Familiarity with Genesys Cloud...
) is preferred. Familiarity with Genesys Cloud, NICE, or similar platforms is beneficial....
Telecom Engineer is responsible for the design and implementation of complex Cisco, Genesys and various other voice... such as Contact Centers (PCCE & Genesys), Interactive Voice Response (IVR), Call Recording, CDR, Computer Telephony Integration (CTI...
such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.) Ability to manage multiple...
such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.) Ability to manage multiple...
analytics and reporting (e.g., Oracle BI, Genesys reporting). Diverse Lynx LLC is an Equal Employment Opportunity employer...
Unified Collaboration Solutions Contact Center (Cisco, Genesys, Five9, Zoom) Enterprise video conferencing platforms (Cisco...
and the Genesys Telecom platform migration. SKILLS Must have Strong knowledge of IVR systems and telecommunications...
platforms (e.g., Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics such as ASA, AHT, SLA compliance, and agent... success managing cloud-based contact center platforms such as Genesys Cloud or Amazon Connect. Experience in data analysis...
for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise... initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the...
with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact... (e.g., Genesys, Amazon Connect, Five9) Preferred Qualifications - AWS experience preferred, with proficiency in a wide...
, and AI Solutions. Experience in Amazon Connect, Genesys, or Live Person would be preferable. Ability to communicate effectively...
, and AI Solutions. Experience in Amazon Connect, Genesys, or LivePerson would be preferable. Ability to communicate effectively... of experience configuring and managing systems like Phones| Chat| chatbots| and AI Solutions. Experience in Amazon Connect| Genesys...
, and member-friendly; Administer and optimize cloud-based phone systems such as Genesys Cloud for efficient member communication... experience with Genesys Cloud or similar cloud-based phone systems. CISSP (Certified Information Systems Security Professional...