Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
in Smartsheet, Genesys and SharePoint - Prior experience handling inbound and outbound calls - Strong critical-thinking...
in Smartsheet, Genesys and SharePoint - Prior experience handling inbound and outbound calls - Strong critical-thinking...
, to include Salesforce (CRM), LeanData, Genesys, Calendly, Docusign or similar applications. Familiarity developing...
Application Programming Interfaces (API) System/Agent Problem Management minor issues/major outages o Genesys call center... and Ticket Fulfilment: o Ticket fulfillment o Creating Hotline agent accounts Checking for Hotline Certification o Genesys...
. Experience with Enterprise Rx. Experience with Microsoft Office suite. Experience with Genesys. Contract experience...
recurring challenges. Internship Projects: 1) Kana to Genesys transition 2) KPMC and API Documentation 3) Case Connect...