Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
. Experience using WFM tools such as Verint and Dialog (Genesys) is highly desirable. Strong multitasking abilities with a track...
across Genesys, Maximo/Salesforce, WFM, and QA tooling. Standardise reporting definitions, KPIs, and dashboards to enable... technical support workflows. Hands-on experience with: Genesys (ACD/routing, reporting). Maximo and/or Salesforce (case...
Infrastructure: Take ownership of the Microsoft Azure environment, along with platforms like Genesys and Atlassian Cloud. System...
schedules. What you'll bring Extensive WFM experience in high-volume environments. Genesys expertise and strong analytical...
-hoc requests Phone Management Ensure all interactions are processed through Genesys and that you are logged into the.... 100% of outbound calls and text messages to be made via Genesys. Action all emails & text message through the Genesys...