of CRM (MaxEB), Genesys, Power BI, mobile applications, SMS, API, SSO and AI integrations across the portfolio. - Oversees.... - Experience with AI integrations, API, CRM, Genesys, Power BI SMS, SSO or related technical skills. Home Office Requirements...
excellence. The ideal candidate will have deep expertise in Salesforce Service Cloud, CCaaS integration (Genesys, Five9...., Genesys CX or Five9). 5+ years of experience in product management, preferably with exposure to contact center operations...
(Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud... platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with Salesforce.com or other CRM. Strong understanding...
Service Workspace (CSW) application experience with Genesys integration is nice to have. SQL Server and DB Knowledge...
, Tableau, SharePoint, and Microsoft Teams is preferred. Experience leading Genesys or Microsoft Dynamics projects...
development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate... Cyara for automated testing and monitoring of IVR systems. o Deploy IVR applications on Avaya and Genesys platforms...
sales experience) Preferred to be familiar with Genesys/Interactive Intelligence Supervisory experience preferred...
, Tableau, SharePoint, and Microsoft Teams is preferred. Experience leading Genesys or Microsoft Dynamics projects...
experience. Knowledge of Genesys and Director systems. What We Offer: Guidehouse offers a comprehensive, total rewards...
. What Would Be Nice To Have: Associate’s degree Collections experience. Knowledge of Genesys and Director systems...
center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce...., Genesys, Amazon Connect, Five9) PREFERRED QUALIFICATIONS - AWS experience preferred, with proficiency in a wide...
design (filters, combiners, splitters, and matching) A working knowledge of RF simulation tools such as Agilent’s Genesys...
technical aptitude (Genesys preferred). Aptitude for detail and high degree of organization. Ability to handle multiple...
interactions and system crashes Tools & Systems Experience: Proficiency with Remedy, Genesys, Active Directory Working...
of telephony systems, including Microsoft Team, Genesys, or other telephony platform. Proven experience with network capacity...
to have Experience with Genesys On-Premises contact center system Experience with contact center migrations Experience with cloud...
companies like SAP, Genesys, Salesforce, Shopify, and ServiceNow. For immediate consideration please send your resume...