knowledge of competitor platforms like AWS Connect and Genesys Cloud (PureCloud). Understanding of contact center architecture... for both voice and chat channels. Integrate Dialogflow agents and Google CCAI with core contact center platforms such as Genesys...
Salesforce Solution Architect with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center... Salesforce with Genesys Cloud or other leading contact center solutions. Deep understanding of Salesforce Integration patterns...
-to-end architecture for Oracle CCS, Genesys Cloud CX, portals, payments, and outbound communications Define customer data..., including Oracle Utilities CCS, Genesys Cloud CX, customer portals, payment platforms, and analytics. This role defines...
/ES, Cloud Functions, and Pub/Sub. Hands-on experience with other CCaaS platforms such as Genesys, Cisco (UCCE/PCCE), or Avaya...Job Description: Responsibilities: Design and Architecture: Architect and design scalable, secure, and robust...
Cloud, Service Cloud Voice (SCV), Agentforce, and enterprise CTI/CCaaS integrations (Genesys/Five9/Amazon Connect... must demonstrate: Salesforce Product Expertise 8+ years Salesforce architecture Deep Service Cloud implementation experience Omni...
platforms such as GCP (required), and a working knowledge of competitor platforms like AWS Connect and Genesys Cloud (PureCloud... advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect...
platforms like Cisco, Avaya, or cloud solutions like Genesys, Nice/InContact, Aspect, Calabrio or other major solutions... position is to lead a development team in the continued design and development of a modern, cloud-based contact center platform...
integration using cloud API services, web applications, and Genesys routing platform and reporting. Lead the end-to-end validation... with the following: working with cloud platforms, telecommunications, and Contact Center technology such as Genesys; working...
lines of business' servicing applications to agent desktop integration using cloud API services, web applications..., and Genesys routing platform and reporting. Lead the end-to-end validation of the Genesys Contact Center solution and associated...
We are seeking an experienced Genesys CCaaS Solutions Architect to support, design, and optimize a cloud contact center... across a large, enterprise environment. The ideal candidate has hands-on experience with Genesys Cloud and understands voice at scale...
o Define the multi-cloud target architecture, data model, and sharing/security model to support high-volume catalog, pricing...), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms. o Select and govern integration...
offerings in their area of expertise and works closely with the account team to ensure full accuracy of the architecture and the... (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services...
and maintains Arizona Online’ s Customer Relationship Management system (Slate) and automated phone system (Genesys Cloud Dialer..., liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences...
—including Oracle Customer Cloud Service (CCS), Genesys Cloud CX voice platform, web/mobile portals, and analytic solutions... end-to-end architecture for CCS, Paystar/Genesys IVR/contact-center, customer portals, payment gateways, and outbound...
's degree in Computer Science, Math, or a related field - 8+ years of experience in cloud architecture and implementation - 8... be a key player in driving customer success through their cloud journey, providing technical expertise and best practices...
is to protect the core voice business while aggressively expanding into new AI, Cloud, and Orchestration territories. Trusted... by positioning Avaya's open platform and API capabilities as the bridge to the future. Champion Avaya Infinity Architecture...
science, engineering, or other related field - 5+ years of experience in cloud architecture and implementation - 5+ years... be a key player in driving customer success through their cloud journey, providing technical expertise and best practices...
, etc.) Ticketing, billing, and order management systems Develop middleware using: Cloud Functions / Cloud Run REST and event-driven... Integrate CCAI with enterprise contact center platforms such as: Cisco UCCE / UCM Genesys NICE CXone Five9 Design...
a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9..., Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. NICE CXone highly preferred...
integration , cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions. Competitive Strategy... focused on CCaaS/SaaS/Cloud contact center market. CCaaS Architecture: Deep, hands-on experience designing and presenting...