Experience Agent to join the Front Office team. This role is guest-facing and operational, requiring strong systems skills... is ideal for someone who enjoys daily guest interaction and delivering a positive arrival-to-departure experience. Minimum...
. A Reservations Agent is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over... the telephone and email will make our guests feel valued and reflect the exceptional hotel experience...
, disciplined follow-up, and strong coordination across departments to ensure a seamless guest and operational experience. Guest...Senior FIT & Groups Reservations Agent Pepperclub Hotel, Cape Town Reports to: Reservations Manager Pepperclub...
Communications Agent/Reservations with strong hotel experience, excellent organisational ability and working knowledge of MS Office...Because every memorable stay depends on seamless support behind the scenes. At The President Hotel, exceptional guest...
Communications Agent/Reservations with strong hotel experience, excellent organisational ability and working knowledge of MS Office...Because every memorable stay depends on seamless support behind the scenes. At The President Hotel, exceptional guest...
experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town... looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision...
, disciplined follow-up, and strong coordination across departments to ensure a seamless guest and operational experience. Guest...Senior FIT & Groups Reservations Agent Pepperclub Hotel, Cape Town Reports to: Reservations Manager Pepperclub...
and relevant offers to guests Support a smooth guest experience through clear and timely communication Requirements: Grade 12... Contribute meaningfully to guest experience and occupancy performance Grow within a business that values care, consistency...
, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel... and operational requirements Handling guest correspondence professionally and within required response times Supporting group...
) function Accurate processing of guest, agent, and corporate invoices Managing age analysis and ensuring timely collections... billing discrepancies and guest/agent queries Liaising with front office, reservations, and operations teams Ensuring...
of guest, agent, and corporate invoices Managing age analysis and ensuring timely collections Allocating payments... and guest/agent queries Liaising with front office, reservations, and operations teams Ensuring compliance with internal...
of guest, agent, and corporate invoices Managing age analysis and ensuring timely collections Allocating payments... and guest/agent queries Liaising with front office, reservations, and operations teams Ensuring compliance with internal...
to in a timely manner Communicates with management regarding agent issues in a prompt and efficient manner Ensures maintenance... of all Accounts Receivable documents needed for research requests from guest and in-house users Monitors Accounts Receivable aging...
and conditions): 60 days, 40 days, 30 days, 14 days. To ensure all booking fields are correct: Guest Nationality, Agent Information... Responsibilities Ideal candidate to have experience working in a multi-property environment. Meticulous attention to detail...
. This role requires excellent communication, strong organisational skills, in-depth destination knowledge, and strong experience... Minimum 3 years' experience in inbound travel consulting (Southern Africa preferred). Must have hands-on experience working...
which arise before, on or after trip which may impact agent relationship or agent experience of the product. Offering... personalised service to ensure that the guest is kept informed in detail of itinerary and all the relevant product detail...