to the Front Office with daily overnight Front Office Tasks and Guest Services Support. Assisting in preparation for daily... or log entries from the prior shift, also adding comments to Daily Management Log. Update guest profiles in all necessary...
(MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service... arrivals. Perform VIP Escorts. Act as Lobby Ambassador Track and follow up on in-house guest challenges. Resolve guest...
and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff. Anticipate guest... needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options...
and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. Market the Food... Restaurant(s), Room Service and Lounge(s) in order to achieve customer satisfaction, quality service, compliance with corporate...
about providing exceptional guest service and creating memorable moments You are open to learning, developing, and growing... manner. Handle guest inquiries, concerns, and special requests in a professional and efficient manner Managing...
Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill... a passion for customer service in all associates of the hotel. Develop new accounts, maintain existing accounts, and implement...
profitability. Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events. Possesses... standards. Communicates clearly and concisely with all team members during service. Practical knowledge of the job duties...
in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room... and/or directed by servers. Clear and reset tables, and clean table area, including banquettes, during service. Help ensure guest...
of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the... and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities...
or furniture immediately to management. Attends and participates in daily pre-service meetings (where applicable). Attends... work environment characteristics and/or physical demands described here are representative of those a team member...
and delivering top-tier service with every interaction. You'll play a key role in creating a welcoming, informative, inclusive... in a customer-facing or sales role, with a strong focus on service and satisfaction. A minimum of 6 months of experience using...
immediately to management. Attends and participates in daily pre-service meetings (where applicable). Attends and participates... The work environment characteristics and/or physical demands described here are representative of those a team member...
to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: Greets..., in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis...
of equipment or furniture immediately to management. Attends and participates in daily pre-service meetings. Attends... described here are representative of those a team member encounters while performing the essential functions...
, conducts full and complete food and beverage service, and monitors guests' experience. Interacts with guests, fellow employees.... Anticipate and accommodate the needs of the guests. Provides professional and exceptional service. Understands how to properly...