We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role..., you will be the first point of contact for customer support tickets and will coordinate with on-site “smart hands” technicians in the...
providers regarding priorities, hardware/software selection and/or vendor selection Identify and document business strategies..., objectives and drivers Analyse and document business processes and metrics and identify improvement opportunities Re-engineer...
proactive service alerts (patching, disk space, antivirus, hardware/software alerts). Ensure alerts are actionable, efficient.... Mentorship & Escalation Support Serve as a Tier 3 escalation point for technicians and engineers. Provide coaching, mentorship...
stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth... or Change (MADC) asset data in the Siebel environment to support timely and accurate delivery of solutions (consumables...
specifications. Influence business partners and service providers regarding priorities, hardware/software selection and/or vendor... and metrics and identify improvement opportunities. Re-engineer processes to deliver greater effectiveness and efficiency...
As a senior team member, youu0026rsquoll support the Centralized Services Engineer by handling routine tasks that require manual... coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual...
accurate documentation and automate processes where possible. Support vendor-managed systems and coordinate resolutions... configurations. Experience with server hardware (Dell, HP, Cisco, Fortinet). Familiarity with RMM tools (Kaseya, Datto) and PSA...
a Service Technician to provide Level 1 and Level 2 technical support for our managed IT services clients. This role focuses...-on problem-solving. You'll work alongside our technical team to deliver timely, high-quality support while building the skills...
and reports hardware incompatibility issues or other hardware related issues to the Sr. Technical QA Engineer for review... and screenshots provided; Escalates application issues to Sr. SQA Engineer / SQA Engineer and hardware issues...
to provide Level 1 and Level 2 technical support for our managed IT services clients. This role focuses on resolving routine...-solving. You'll work alongside our technical team to deliver timely, high-quality support while building the skills...
., telecommunications, HVAC units, electrical systems, IT hardware, etc.]. Conduct site inspections and diagnostics to identify technical... engineering or support team for product/service improvement. Train or assist junior technicians as needed. Qualifications...
stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth..., Adds, Decommission or Change (MADC) asset data in the Siebel environment to support timely and accurate delivery...
vendor and the client, this role will support and manage BI projects services for Hummingbird clients. Provide... data store(s)/ data warehouse(s) / data mart(s). Provide support and maintenance functions in our delivery organisation...
Job Description : Provide day-to-day technical support to end users and ensure the smooth running of computers..., network devices and printers Troubleshoot and resolve end user application issues, maintain and update technical support...