, is central to this journey, reporting into the Head of Customer Service Excellence & Operational Optimisation and working closely... better customer service and operational efficiency e.g. utilisation of; AI, technology within wider Lloyds Group, etc. Idea...
to this journey. Reporting to the Head of Customer Service Excellence & Operational Optimisation this role will work closely with IP..., and/or operational excellence Strong understanding of business process design, testing, and validation methodologies within Customer...