service delivery. The ideal candidate will drive process transformation, establish robust service level agreements (SLAs..., implement and optimize workflows. Policies and procedures for global service delivery. Ensure adherence to SLAs, regulatory...
expenses within approved budget. Manages the Customer Service Index program to ensure results are reported to senior management... to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service...
management, committees, and regulatory submissions. Analyse risk data from third-party suppliers and cloud service providers... Management (TPRM) program by delivering high-quality reporting, analytics, and operational insights. The role emphasises...
surprises. Drive value management and benefits realization: translate business priorities into measurable technology outcomes..., license rationalization, demand management). Shape run-vs-change investment trade-offs for leadership: build BAU...
, and compliance governance are adhered to. In this function, the compliance officer's role is to report to the Head of Compliance... as well as BNPP AM and BNPP Group policies and procedures so as to mitigate risks. Work closely with the local Head...
! *In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd. We are seeking for The Head of CM..., and Projects/Systems Analysis, with overall accountability for operational performance, compliance, and service delivery. The...
called Sudong Sdn. Bhd. We are seeking for The Head of CM BPO Operations (Senior Manager) to be based in Kuala Lumpur... for operational performance, compliance, and service delivery. The position also drives operational projects and system and process...
for supporting the day-to-day operational functions within the Terminal & Vendor Management unit . The role involves managing the...'s Service Level Agreements (SLAs), and maintaining accurate reporting for the Merchant business. Responsibilities Terminal...
priorities. Lead the strategic business development, financial analysis, and portfolio prioritization of major service... alignment with business strategy, risk appetite, and technical architecture. Lead the oversight of large-scale change management...
Enablers (BEs) in managing third party risks. Responsible to support Head, Regional Third Party Risk Management to oversee the... of an effective and consistent Third Party Risk Management framework with coverage of outsourcing, partnerships and vendors/suppliers...
assign by management from time to time. Main holder to Vault & Self Service Machines. Learning & Growth To involve... experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits...
management of all service components on the contract scope both on a day-by-day and an ad hoc basis. The CSL is responsible... regarding its application. Key Responsibilities Accountable of the e2e management of all contractual service components on the...
wholly-owned subsidiary, Sika Kimia Sdn Bhd, with the completion of its local head office and production plant in Nilai... to buildings, from institutional facilities to manufacturing plants. We service our direct customers - concrete producers...
wholly-owned subsidiary, Sika Kimia Sdn Bhd, with the completion of its local head office and production plant in Nilai... to buildings, from institutional facilities to manufacturing plants. We service our direct customers – concrete producers...
our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches... Operating Procedures and Service Level Agreements Ensure care and due diligence is exercised on day to day operational matters...
Assist in preparing AR-related financial reports and aging analysis Customer & Stakeholder Management: Respond to customer... inquiries regarding invoices, payments, and account statements Liaise with sales, customer service, and other departments...
a high level of service is provided to other groups within the bank Coaching & Team Management: Manage, develop and coach... in partnership with Head Office Managers Talent Acquisition: Work with BCS workstream on Project Walnut related to the execution...
& Stakeholder Management: Respond to customer inquiries regarding invoices, payments, and account statements. Liaise with sales..., customer service, and other departments to resolve billing disputes. Support internal and external audits by providing...
by the Group, Management, Head Office, Division, Department, Sales team or Operation team. 3.2 REPORTS INDIRECTLY TO CLUSTER... REQUIRED Customer Service Oriented Good Communication Skills Good Interpersonal & Time Management Skills Initiative / Quality Focused...
workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based..., maintaining standard project management documentation and metrics with limited direction, working directly with internal...