Our client is a well‑known financial institution, and currently expanding its IT helpdesk team, with 2 positions... and able to work under pressure IT Helpdesk – Up to 23k Conduct regular health check and monitor all installed system...
of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU... tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client's desk...
email: Prachi Mehta ([via CTgoodjobs Apply Now]) for faster processing! The Level 2 Team is considered the face of IT... by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class...
of IT INFRASTRUCTURE, SERVICE DESK, SECURITY OPERATION department. Secure network systems by establishing and enforcing...Summary The IT Infra & Network specialist is responsible for designing, implementing, maintaining, and supporting the...
their performance and perform routine operator maintenance. (b) To provide first line help service to computer users and perform... associated help desk activities using tools provided if any, and carry out on-site inspection and take recovery action according...
problems, using ticketing systems (e.g., ServiceNow, Jira Service Desk). Develop and deliver basic training sessions...Our client is a well-known financial organisation and has a sizeable IT team in Hong Kong. They are currently...
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients... services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years...
problems, using ticketing systems (e.g., ServiceNow, Jira Service Desk). Develop and deliver basic training sessions...Our client is a well‑known financial organisation and has a sizeable IT team in Hong Kong. They are currently...
vendors on all IT related operations and issues Perform IT systems and applications troubleshoot Analyze service desk...Responsibilities Lead a team for providing 2nd tier IT support Work close with internal senior management and IT...
problem‑solving skills, and contribute to the ongoing improvement of our IT service delivery. Responsibilities Help Desk... years of IT support or help desk experience preferred. Familiarity with Windows OS, Microsoft Office, and common enterprise...
responsible for the ongoing delivery and success of the service Requirements: Bachelor’s degree in IT or related disciplines... Network, Data Centre, Service Desk, etc. Knowledge in Cloud Services Models and Managed Services Excellent business strategy...
Provide 1st/2nd line technical support to all areas of IT (software / hardware), diagnosing issues, identifying root causes..., and providing technical solutions. Logging, prioritization, and escalation of IT issues/requests if needed via our ticketing system...
Support and Operations Respond to and resolve escalated service desk tickets related to M365, AD, VM, and storage. Maintain... Contract IT Infrastructure Support Specialist #4516 Administer and support Microsoft 365 services, including Exchange Online...
in HK & China regarding IT equipment Monitor, supervise and follow-up IT supplier service level Office Helpdesk & Shop..., Networking and Security Issues, Backup/Restore infrastructure, VMware, Retail Pro Experience in managing IT Help Desk with HK...
SW8867 |20 Oct 2025 Assistant IT Helpdesk Manager (AI / ITIL, 30-40K) Manage and oversee a team of service desk agents... and resolution of IT issues. Oversee change management processes to ensure minimal disruption to service delivery. Drive...
A technology consulting firm in Hong Kong is seeking an IT Service Desk Support professional to provide frontline... helpdesk assistance for IT-related issues. This role involves logging cases, coordinating with internal and external parties...
and maintenance of IT infrastructure and providing help desk support. Candidates should have at least one year of experience in the IT...A technology services company based in Hong Kong is seeking an IT support technician. The role involves installation...
of IT Help Desk with focus on desktop and laptop environments. CCNA, MCSA, MCITP, ITIL certificate is preferable... Management and Backup Operation. Ability to continuingly improve the Help Desk and other day-to-day processes. Ability to work...
Management Experience through tools like Remedy Coordinate with Infra Support Service Desk and other technical teams for issue...; Monitor the status and progress towards resolution against IT service levels of all in scope open incidents and requests...
will oversee the Service Desk team and be responsible for providing technical support both remotely and at-desk. They should have 3...-5 years of experience in IT support within a professional services environment, excellent customer service skills...