support services including help-desk service, troubleshooting user problems, product evaluation, setting up workstations... of IT systems, IT infrastructure and IT security on-premises and on Government Cloud Infrastructure Services (GCIS...
resolution; Receive and complete service request tickets assigned by the service desk L1 (helpdesk) team; Provide hardware...Job Description: Provide desktop on-site support services for the VIP service area according to the specified service...
desks to attain timely field data and information for use in donor pitching and to report back to desk on the status... deadlines and targets. Strong customer service and relationship management experience Be a team player...
efficient processes and deliver high-quality service. Your role will help drive operational excellence and support our business..., Relationship Managers, Operations, IT, Risk, Client Services, Compliance, and Legal Assist with ad-hoc requests and handle queries...
Handle all Level 1 service related calls and if needed escape to Level 2/3 support Respond to requests for technical... hardware, peripherals and applications Assist in identifying user requirements on computer hardware & software and IT...
Service Desk). Develop and deliver basic training sessions or one‑on‑one support to enhance end users' digital literacy...Our client is a well‑known financial organisation and has a sizeable IT team in Hong Kong. They are currently...
. In this role, you'll help us deliver outstanding service to our clients and contribute to the team's success... Managers, Relationship Managers, Operations, IT, Risk, Client Services, Compliance, and Legal Assist with ad-hoc requests...
efficient processes and deliver high-quality service. Your role will help drive operational excellence and support our business..., Relationship Managers, Operations, IT, Risk, Client Services, Compliance, and Legal Assist with ad-hoc requests and handle queries...
resolution; Receive and complete service request tickets assigned by the service desk L1 (helpdesk) team; Provide hardware...CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients...
and providing an effective challenge process. Primary Responsibilities As a desk‑facing manager, engagement with traders... improvement working closely with traders, quantitative analysts, IT and other groups within the Firm. Data exploration (through...
with key stakeholders, including the head of the trading desk and technology managers Service Implementation and Management... strong working knowledge of the ITIL Service Management framework. · Working knowledge of UNIX and Linux operating systems...
: Global / Remote / APAC Region Preferred Department: Global IT Service Management Contract Type: B2B or Freelance... resolution of technical incidents within global IT service operations. Key Responsibilities Provide L2-level bilingual...
, Policies etc) At least 6 years’ experience working in similar 2nd/3rd Line internal IT Service Desk or Systems Engineering... Experience of liaising with 3rd party suppliers A full driving licence is essential for this role Practical use of Service desk...
equipment) Collaborate with Tech Services team to plan out desk spaces, people moves and visitor facilitation. Collaborate... Strong customer service skills and a professional manner An ability to work independently and multi-task effectively A keen eye...
in supporting IT Helpdesk/Service desk management Strong supervisory and customer service skills. Strong leadership, teamwork...Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone...
application systems and office systems. Work closely with the Service Desk team ensuring escalation addressed and resolutions... or best practices Proficient with leveraging Service Desk ticketing systems and remote control tools Proficiency in network...
for the System Health Check. Handle the Hotline, Service-Desk Services and problem escalation. Handle backup tape and daily... report printing. Prepare Monthly Reports. Qualifications Diploma or Degree Holder in Computer Science or related IT...
, service desk services and problem escalation Prepare routine reports and documents of the supported IT Services...Leading IT&T services company in Hong Kong Job Description Perform the system and jobs monitoring Provide...
a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence... to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT support...
Handle the hotline, service desk services and problem escalation Handle backup tape Daily report printing Prepare... monthly reports Diploma / degree holder in Computer Science or related IT discipline At least 1 year operation experience...