to the Regional Head of IT Service Support Provide quality 1st & 2nd Service Desk Service to end users for all aspects of IT... Manager & Regional Exposure In-House IT Service & Desktop Support Hybrid/WFH, Good Benefits & Package Job Duties Report...
on IT applications Maintain hardware and software asset management Provide PC Hardware & Software installation Helpdesk... Support Perform level 1 support on troubleshooting, incident Ticket Escalation Maintenance help desk log and call assignment...
, service desk services and problem escalation Prepare routine reports and documents of the supported IT Services...Leading IT&T services company in Hong Kong Job Description Perform the system and jobs monitoring Provide...
and office systems. Work closely with the Service Desk team ensuring escalation addressed and resolutions to issues remediated.... Ensure the performance and reliability of the systems and network for the Company. Liaise with IT vendors, service providers...
Job Description IT Infrastructure and Operation Services Department provides efficient IT services in service desk, IT equipment... and equipped to deliver a high quality service to agreed standards Fully understand and experience ITIL change process Install...
infrastructure monitoring and distribute alerts to responsible groups of support. Perform Service Centre help desk and process batch... and timely manner. Other duties as assigned by supervisors. Certificate in IT or related qualification is an advantage...
monitoring and ensure system health checks. Responsibilities include managing hotline and service desk services...A leading IT services company in Hong Kong is seeking a Computer Operator (Operation Specialist) to perform system...
a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence... to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT support...
application systems and office systems. Work closely with the Service Desk team ensuring escalation addressed and resolutions... or best practices Proficient with leveraging Service Desk ticketing systems and remote control tools Proficiency in network...
Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System... and workflow improvements to enhance the operation automation and self-service enablement Continuously review and identify...
Contract (12 months) Job Description Ensure IT services meet established quality and service level agreements. Manage... strong relationships with stakeholders and clients. Manage IT changes efficiently to minimize disruptions. Monitor and track service...
Handle the hotline, service desk services and problem escalation Handle backup tape Daily report printing Prepare... monthly reports Diploma / degree holder in Computer Science or related IT discipline At least 1 year operation experience...
with team members and internal partners to maintain efficient processes and deliver high-quality service. Your role will help... with various internal teams including Sales, Trading, Business Managers, Relationship Managers, Operations, IT, Risk, Client...
, service desk services and problem escalation Prepare routine reports and documents of the supported IT Services...Leading IT&T services company in Hong Kong Job Description Perform the system and jobs monitoring Provide...
Service Desk Collaboration: Work with the Global Service Desk to ensure seamless IT support. Policy Compliance: Adhere... Computing (EUC), Point of Sale (POS), and network infrastructure. Familiarity with IT service management platforms...