. Knowledge of basic IT troubleshooting techniques. Ability to analyze data and metrics related to service desk performance... support / IT Service Desk Experience / Technical Support Representative / Customer Support. Minimum of 2 years' experience...
About the position As a Technical Support Analyst (Bilingual Mandarin and English), you will be in a high-exposure..., which means you have strong problem-solving and customer service skills. You are also a team player who thrives on working...
expertise in relevant professional disciplines, such as: IT service and support management Relevant service desk systems... of relevant working experience in an IT, BPO and Shared Service environment with excellent Customer service orientation...
expertise in relevant professional disciplines, such as: IT service and support management Relevant service desk systems... of relevant working experience in an IT, BPO and Shared Service environment with excellent Customer service orientation...
expertise in relevant professional disciplines, such as: IT service and support management Relevant service desk systems... of relevant working experience in an IT, BPO and Shared Service environment with excellent Customer service orientation...
of products Previous experience with a major service ticket or incident management system (i.e. Remedy, Track-IT...Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think...
, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service... efficiency of their IT operations while also helping them leverage information technology to empower their businesses...
with ITIL processes and ITSM tools (ServiceNow, Service Manager) IT Helpdesk experience, Desktop/Product Support experience... management response and restoration; determination of issue priority, provisioning, and service request fulfillment...
environment Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager) IT Helpdesk experience... during “All Hands on Deck” events such as high volume days and enterprise outages driving volume to our Level 1 help desk Comply...
. This could entail escalating/referring the problem to a "Content" support group or the technical support desk. Basic skills to Interpret..., Portfolio Management etc.) Good interpersonal skills and client management skills. Self-motivated, "Find a way to get it...
Job Description: Responsible for: Providing efficient, courteous customer service and to ensure that service levels... to escalate unresolved issues to management Main Activities: Process scheduled production jobs through the IT computer...
-related issues and provide timely resolutions. Manage IT Service Management (ITSM) processes, including Incident Management... Integration). Managed Service Process Experience: Should be familiar with ITSM / Service Desk ticketing systems (preferably...
areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations... N1 Level Japanese proficiency WHAT YOU'LL DO: Tier 1 Service Desk Serve as the first point of contact for employee...
in projects as needed as determined by the scope and related to the job function Monitor Service Desk for tickets assigned... role will also be responsible for troubleshooting system login issues for applications supported by the team. It...
in projects as needed as determined by the scope and related to the job function Monitor Service Desk for tickets assigned... role will also be responsible for troubleshooting system login issues for applications supported by the team. It...
evaluation of security controls. Global Service Desk Engineer Provide 24x7 first-line support to Trend Micro globally through... inquiries, enhance your technical skills, and promote our innovative solutions Cyber Security Analyst Throughout the 6-week...
of security controls. Global Service Desk Engineer Provide 24x7 first-line support to Trend Micro globally through phone, chat..., enhance your technical skills, and promote our innovative solutions Cyber Security Analyst Throughout the 6-week training...