of Responsibility: Cash and Banking Manage APAC & EMEA daily cash positions and work closely with the Shared Service Centre (SSC) teams... always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer...
Purpose Statement: Business Analysts provide Customer Service Excellence by helping customers implement technology... as part of the overall application delivery process. Represent customers by collaborating with all IT Teams (e.g...
or SLA. Respond, track, manage, resolve and report on all LBUs' users requests or enquiries in Mantis Service Desk system.... Complete time critical assignments or service request by LBUs on time to meet the Service Level Agreement and project deadlines...
desk team . This role ensures that IT support services are delivered efficiently, meeting SLAs and customer satisfaction... goals. The Senior member performs day to day service desk task and will guide/mentor analysts, handle escalations, drive...
Purpose Statement: Business Analysts provide Customer Service Excellence by helping customers implement technology... as part of the overall application delivery process. Represent customers by collaborating with all IT Teams (e.g...
Purpose Statement: Business Analysts provide Customer Service Excellence by helping customers implement technology... as part of the overall application delivery process. Represent customers by collaborating with all IT Teams (e.g...
Purpose Statement: Business Analysts provide Customer Service Excellence by helping customers implement technology... as part of the overall application delivery process. Represent customers by collaborating with all IT Teams (e.g...
desk team. This role ensures that IT support services are delivered efficiently, meeting SLAs and customer satisfaction... goals. The Senior member performs day to day service desk task and will guide/mentor analysts, handle escalations, drive...
Performance & SLA Lead service desk team consisting of service desk analyst, frontend support engineer, application support...Job Summary: The Service Delivery Team Manager is responsible for overseeing both technical and managerial tasks...
of working experience in DR / BCP-related functions Preferred experience in a financial institution Service Desk Analyst Business... exercise. Co-coordinating and managing IT Disaster Recovery. Identify weaknesses in the Disaster Recovery process and provide...
Preferred experience in a financial institution Special Skills Service Desk Analyst Business Continuity Management ( BCP... and Executing Disaster Recovery exercise. Co-coordinating and managing IT Disaster Recovery. Identify weaknesses in the Disaster...
, operational runbooks, and support guides. Support the project team with enablement materials for service desk readiness and end..., and monitor detection quality. You'll collaborate closely with the Project Manager, Compliance Analyst, and Data Governance Lead...