for all IT incidents received by phone or through the web self-service tool. Respond to all escalations in a timely manner... process Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure...
challenges and opportunities. About the role To provide support through the Service Excellence Process to GDOCustomers: 1..., we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange...
and opportunities. About the role To provide support through the Service Excellence Process to GDOCustomers: 1- Processing Customers... or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation...
when applicable. Confirm incident closure with detailed documentation and secure agreement from the customer or Service... Desk representative. Qualifications and Skills: CCNA certification is a must. Fluent in English, with excellent verbal...
& Performance Monitoring Monitor and improve service desk processes, ensuring adherence to SLAs and KPIs Analyze incident... trends and recommend proactive solutions to prevent recurring issues Prepare monthly reports on service desk performance...
& Performance Monitoring Monitor and improve service desk processes, ensuring adherence to SLAs and KPIs Analyze incident... trends and recommend proactive solutions to prevent recurring issues Prepare monthly reports on service desk performance...
on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member... Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor...
on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member... Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor...
on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member... Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor...