of Support Handoff requirements to allow for long term maintenance by Service Desk Clearly and professionally communicate project..., Networking, Disaster Recovery and Managed Services. As an M365 Implementation Engineer, you will be responsible for completing...
software, and vendor or application specific tools to provide fastest resolution of customer incidents Monitor the service desk..., Networking, Disaster Recovery and Managed Services. As a Network Support Engineer , you will be responsible for remote client...
Engineer to provide expert support for our clients' Unified Communications as a Service (UCaaS) systems. The ideal candidate... will have a strong background in VoIP and networking, a passion for solving complex problems, and a commitment to excellent customer service. You'll...
Services, Service Desk, and Security teams to ensure standard enforcement. Mentor junior team members and help raise GXA...Role Identity The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA’s technical...
escalated help desk tickets and project work for our managed service provider (MSP). The ideal candidate...About the job Senior Support Engineer Salary: $2,500 - $2,800 Working Schedule: Monday through Friday, 9:00 AM 6:00...
: We are seeking a Senior Support Engineer. This role is responsible for handling escalated help desk tickets and project work... for our managed service provider (MSP). The ideal candidate is a strong troubleshooter who can independently resolve advanced issues...
or any related course. At least 2+ years of NOC or Service Desk experience in IT Operations Knowledgeable in the following: IT... Service Operations or IT Service Management ITIL Framework, Ticketing Tool IT Literacy around Applications and Systems...
. Related Work Experience – At least 2+ years of NOC or Service Desk experience in IT Operations Knowledge – Knowledgeable... in the following: IT Service Operations or IT Service Management ITIL Framework, Ticketing Tool IT Literacy...
in an Agile/SCRUM environment. ITIL v4 IT Service Management processes. Service Desk solutions such as SalesForce, RemedyForce... platform-as-a-service and team of IT operators to deliver Client Reporting Reporting-as-a-Service to our clients...
case in our first call. Instead this would help resolve the guest concern should it be escalated. We have to ISOLATE... in a customer service or technical support role is preferred . Basic understanding of computer systems, software, and networking...
multiple cloud and hardware solutions Contributing to the development of service desk processes and procedures. Interacts...Your Role: Responding to complex inbound Billing C Technical service requests over the phone and email per day directly...
& monitor service desk tickets per contracts and SLAs. Action assigned tasks within client SLAs. Perform daily support... to deliver outstanding service outcomes. Demonstrable experience working with automation first principles. Demonstrable knowledge...
Responsibilities: Service Desk L2 support: Work closely and effectively with Service Desk team members to provide end... applications. Contributes to team effort by accomplishing related results as needed. IT Architecture: Work closely...
, etc.) for patching, software distribution, and compliance reporting Maintain inventory of IT assets and ensure devices meet lifecycle... transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service...
Usage Billing, My Account, Billing Desk and Third Party function within Order Management. This role will include handling... targets for timeliness, driving quality across the process, MTTR, Case Volume Reduction, driving efficiency, meeting service...
and remote access tools Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager or Supervisor... technology/service management courses Previous Customer facing role IT Literate - familiar with MS office applications...
Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager or Supervisor SPECIFIC... Bachelor degree or equivalent in engineering or information technology/service management courses Previous Customer facing...