shift-left practices and self-service enablement. Enforce adherence to ITIL / ITSM processes and SAP best practices. 7... operations, or COE models Experience working with global teams and offshore delivery models ITIL Foundation certification...
compliance with ITIL processes for change, incident, and problem management. Support vulnerability management services..., and communication skills. Ability to work effectively in a team and eagerness to learn. Knowledge of ITIL concepts and cybersecurity...
, or relevant functional modules) is highly desirable. Familiarity with ITIL processes and, optionally, Agile/Activate methodology...
, geographically dispersed teams. Experience in working with ITIL framework, certification. Exceptional verbal and written English...
of CMDB design data integrity and dependency mapping Familiarity with ITIL and ITOM best practices Strong experience...
(rotational Shifts) environment. ITIL qualified to foundation level or relevant support experience in an ITIL background.... Experience of first/second level application support. Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy...
as code (IaC), configuration management tools & CICD. Experience with IT service management processes based on ITIL... principles and in depth knowledge of tools like Service Now. ITIL process responsibility. Has analytical and problem solving...
to do so Required Qualifications: Bachelor's degree or equivalent work experience ITIL Certification 7+ years of Major Incident Management... Proficient in ITIL processes, major incident lifecycle management, impact analysis, and prioritization Proven solid ability...
with project management software and tools A PMP or ITIL certification (is a plus) Excellent leadership and communication...
of CMDB design data integrity and dependency mapping Familiarity with ITIL and ITOM best practices Strong experience...
with project management software and tools A PMP or ITIL certification (is a plus) Excellent leadership and communication...
of ITIL or service‑management practices Knowledge of Cloud Platforms: AWS, Azure, GCVE Key Competencies Strategic...
service delivery. Apply ITIL practices and Agile ways of working to optimise the service lifecycle. Who you are An experienced... such as fixed line, mobility, cybersecurity, IoT, cloud, SD-WAN, and unified communications. ITIL 4 certified with deep...
, geographically dispersed teams. Experience in working with ITIL framework, certification. Exceptional verbal and written English...
Certification. ITIL Foundation or higher. Experience setting up new application services / platforms / COEs. Exposure...
in Servicenow Nice to Have Experience with cloud platforms (AWS, Azure) Knowledge of ITIL processes Experience supporting...
. ⢠Min 8 year of experience in managing the IM and MIM processes ⢠Preferably ITIL Expert, or Min two ITIL Intermediate..., people management and operational skills ⢠Should have exposure to ITIL practices. ⢠Good written & verbal...
) Cloud Computing Standards / Frameworks (e.g., CoBIT 5, ITIL, NIST series 800 guidance, FFIEC) Exhibits effective...
such as ITIL, or similar are highly desirable. Education Bachelor's degree in Computer Science, Information Technology...
AI services) Experience with Citrix / VDI / Virtual Machines Cloud exposure (AWS / Azure) Familiarity with ITIL processes...