, and excellent team player.Knowledge of ITIL processes (certification desirable).Understanding of change management and incident... improvement initiatives. What skills you will learn Advanced knowledge of ITIL and change management processes. Hands...
aligned with ITIL standards. Ensure SLA compliance and manage incidents throughout their lifecycle. Transfer tickets to Level... on advanced networking technologies and global customer environments. Exposure to ITIL-based processes and premium service...
IT service Management (ITIL) Rigor and reliability in the follow up and implementation of actions Strategic thinking IT...
Solarwinds monitoring and reports ITIL process - Service request, incident management, change management, problem management...
Preferred Skills: Have good understanding of ITIL practices and ITSM tools Develop documentation, workflow diagrams, and test... in Operating systems Unix/LINUX/Windows technologies Basic understanding of Network and Firewall Have good understanding of ITIL...
, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains...
+, CEH, or Microsoft SC-200. ITIL Foundation (for understanding ticketing and service workflows). Working Hours...
. Knowledge of production support ITIL processes. Experience in investment banking or capital markets environments. Key...
of ITIL, AGILE, and COBIT frameworks Ability to clearly communicate with stakeholders and create impactful documentation...
, and ITIL principles. Strong analytical, problem-solving, and process engineering skills. Attributes: Curiosity, innovative... (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis). IT Service Management: ITIL...
Certification NIST 800 -53, PCI DSS, SSAE-18 SOC 1 or SOC 2 and SOX controls, ITIL, having been part of various implementations...
above environments. Drive them to Resolution. Work on Incident management, Change Management and Problem management as per ITIL.... Good knowledge on ITIL processes. ITIL foundation certification would be an added advantage. Cloud knowledge (AWS / Azure...
is a plus Knowledge of IT processes (incl. ITIL), methods and tools (e.g. ITSM) is a plus This job requires from the post holder...
) Incident management tools: ServiceNow, JIRA, PagerDuty. Analytics tools: Excel, Power BI. Certifications: ITIL Incident...
. Strong knowledge of ISO 9001/27001, CMMI, ITIL practices; familiarity with ODC security standards. Exposure to Risk & Control testing... platforms (ServiceNow GRC, MetricStream). Certifications: ISO 27001 Lead Auditor, CISA, CIA, CMMI Associate, ITIL Foundation...
transformation, and stakeholder engagement. Familiarity with ISO, ITIL, CMMI, and service excellence frameworks. Excellent..., JIRA, Power BI (basic). Certifications: Lean Six Sigma (Yellow Belt or above), ITIL Foundation. Behavioural...
of ITIL frameworks, change management processes, and incident/problem management methodologies Experience with 24/7...
configurations, and diagrams (as‑built/target state). Execute ITIL processes (Incident, Problem, Change, Configuration Management... and Python for network tasks (templates, compliance checks, bulk updates). Process: ITIL familiarity and disciplined change...
, with a strong understanding of regulatory compliance and security requirements, whilst adhering to ITIL and ITSM principles. Excellent...
approach, Receiver/Customer centricity. Familiar with ITIL concepts of Service Management, Change Management and Root Cause... Analysis and using the ITIL tools like Service Now, BMC Remedy Cloud knowledge and understanding of hyperscalers platform...