gathering skills, as well as the ability to accurately document customer requirements. Knowledge of the ITIL Framework...-driven environment. Able to work in a 24x7x365 environment with a rotating shift. Certifications: ITIL, VCP, Any Cloud...
and remote monitoring. - Performs the ITIL based support processes that include incident, problem, change, configuration...
support or development 3. Experience working in 24×7 or on-call support environments is a plus 4. ITIL knowledge...
You will be successful in this role if you have: What We’re Looking For ITIL 4 Foundation certification (required) 6–10 years’ experience in service...
and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Monitor health... capabilities in accordance with ITIL best practices. Monitor health, usage and overall compliance of ServiceNow and its...
with Discovery, IntegrationHub, MID Servers, and 3rd-party integrations. Familiarity with frameworks like ITIL, TOGAF, and COBIT...
management and executive-level communication skills. PMP, ITIL, Salesforce certifications preferred; familiarity...
Implementation Specialist – ITSM ITIL v3 certification Excellent analytical and problem-solving skills Excellent verbal...
(CPU, GPU, memory, storage, licenses). Good understanding of ITIL processes (Incident, Change, Problem, Service... Apply ITIL processes in daily operations (Incident/Change/Problem Management). Proactively challenge existing workflows...
, or equivalent ITIL, COBIT, or service management frameworks Experience in GTM strategy, services pricing models, or business...
Associate (AZ-104) ITIL Foundation Certification (preferred) Education Qualificaiton BE Job Title MSP - Active...
management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Key Responsibilities...
certifications (Splunk, Microsoft Sentinel, Palo Alto, AWS Security, etc.) ITIL, COBIT, or security service management frameworks...
, and 3rd-party integrations. Familiarity with frameworks like ITIL, TOGAF, and COBIT. Excellent stakeholder communication...
and AI-driven automation. Integration with third-party platforms (Splunk, Power BI, Intune). ITIL Foundation certification...
and AI-driven automation. Integration with third-party platforms (Splunk, Power BI, Intune). ITIL Foundation certification...
is a plus. Strong analytical and problem-solving skills with attention to detail. Experience with ITIL practices and ticketing tools (ServiceNow...
techniques. Proficient in JavaScript, REST/SOAP APIs, and PowerShell/scripting for automation. Familiarity with ITIL...
, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains...
and improvement initiatives. Strong documentation discipline and adherence to support SLAs and ITIL practices. Education...