within a global company (preferred) Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred...
as needed Strong understanding of finance operations in the insurance industry Familiarity with ITIL processes and tools like ServiceNow or Remedy...
Analytics reports to enhance platform usability and operational efficiency. Strong ITIL/ITSM knowledge to align processes...
and written communication and interpersonal skills. Experience in ITIL framework to assist in day-to-day operations. Experience...
Experience in ITIL-based environments Good communication and customer service skills Good problem-solving skills Collaboration...
. Familiarity with ITSM or DevOps practices and delivery models (e.g., Agile, CI/CD, Lean, or ITIL). Attributes Strategic...
standards (e.g. Information Technology Infrastructure Library (ITIL)). · Manages the technical/ service relationship.... § ITIL certification is an added advantage...
of Remote Support and Remote monitoring processes and concepts Tools Knowledge on ServiceNow ITIL Certified. Certifications...
Management (CSCP). Knowledge of regulatory requirements and industry standards related to access control. Familiarity with ITIL... related to access control. Familiarity with ITIL and COBIT frameworks About Standard Chartered We're an international...
or Professional Microsoft Certified: Azure Solutions Architect Expert Certified Scrum Master (CSM), ITIL Foundation/Intermediate...
Engineering). CCNP– Routing & Switching (mandatory), ITIL, SDWAN (Good to have) 5 – 8 years of experience in a technical network...
. Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage. Flexible to work in 24/7 support...
. Familiarity with ITSM or DevOps practices and delivery models (e.g., Agile, CI/CD, Lean, or ITIL). Attributes Strategic...
informed about product updates, patches, and new releases. Implement ITIL-aligned policies and procedures to support the... in ITIL methodologies. Track and report on key performance indicators (KPIs) such as response time, resolution time...
, Desired skills ITIL Knowledge of AWS or PowerBl. Being able to automate manual tasks using automation Python and SQL. Able...
/EMS systems. Knowledge of ITIL practices including Incident, Problem and Change management. Experience with system...
ITIL process Knowledge Experienced user of Incident Management Systems Desirable Skills: Experience in creating OTBI...
to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident...
services. Strong knowledge of JavaScript, HTML, CSS, and other web technologies. Understanding of ITIL processes...
, GKE, and/or Swarm. Knowledge of ITIL, SOC 2 and PCI processes and experience evolving to Agile development lifecycles...