efficiency Understanding of ITIL processes and service management best practices Skills: Citrix,Storefront,Windows Server...
and SQL performance monitoring and troubleshooting Knowledge of ITIL framework working in Development and Support projects...
(CSAM), ITIL, or vendor-specific certifications (e.g., Microsoft Certified: SAM) are preferred...
etc. Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes (ITIL... on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process...
. Certifications such as PMP, PRINCE2, ITIL, Agile/Scrum Master, or SAFe will be a strong advantage. Key Success Factors Ability...
standards (e.g. Information Technology Infrastructure Library (ITIL)). · Manages the technical/ service relationship.... § ITIL certification is an added advantage...
Familiarity with ITIL processes and ticketing systems Strong analytical and troubleshooting skills Good communication skills...
, and enhancements according to ITIL best practices Continuously improving service reliability, knowledge base quality, and process... experience with IT service operations and service delivery management (ITIL framework preferred) Experience in Business...
working in a global/multi-cultural environments ITIL knowledge is desirable Experience in communication with customers...
& Qualifications Solid experience with Microsoft 365 services and administration Familiarity with ITIL processes and ticketing...
Familiarity with ITIL processes and ticketing systems Strong analytical and troubleshooting skills Good communication skills...
/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, decommission and special...
. Familiarity with ITIL practices and frameworks. Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json...
/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, decommission and special...
environment. Certification on the latest track like VMware VCP, RHCSA, CCNA, ITIL is an added advantage. Flexible to work...
progress 2.Ensure all documentation is complete, accurate, and aligned with ITIL and Banking standards. Mandatory skills* 1... is complete, accurate, and aligned with ITIL and Banking standards. Desired skills* 1.Strong communication and stakeholder...
/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, decommission and special...
. Information Technology Infrastructure Library (ITIL)). Manages the technical/ service relationship between the company and the... of other domains such as storage/SAN/networking/database Flexible to work in 24X7 support environment ITIL certification is an added...
Pacemaker cluster issues. Awareness about ITIL best practices for incident, change, problem management. DNS Configuration...
protocols, cloud services). Certifications such as CTS, CCNA, or ITIL. Experience in audiovisual integration and event...