, and drive clarity across cross-functional teams. Enterprise Customer Experience: Proven experience building and leading support... a team of support engineers and managers, and bring a strong enterprise lens to deliver exceptional service to some of the...
and reporting on multiple concurrent demands. ● Ability to work effectively in cross-functional and geographically distributed... teams. ● Familiarity with best practices within project management methodologies and tools. ● ITIL knowledge is nice...
comprehensive ITIL implementation across the organization including change management, configuration management, release management..., incident management, and service level management Execute IT service management strategy, driving operational excellence...
complex technical details into clear business narratives. Strong stakeholder management and cross-functional collaboration..., and microservices architectures Basic SQL/data analysis skills for trend analysis Nice to have: ITIL 4 Practice Manager or Service...
experience, while collaborating with cross-functional teams to identify and resolve defects, and continuously improve testing... and quality issues. . Collaboration with cross-functional teams to analyse requirements, participate in design discussions...
operational standards and processes. Adept at collaborating with cross-functional teams to enhance service delivery and customer... Director of Professional Services, who believes in a collaborative management style that empowers team members and promotes...
and cross-functional teams. Extensive experience working with large, distributed, high-performance, high-availability... support for the service management function to resolve more complex issues for a specific client of group of clients. Develop...
for active ticket queue management, including assignment in team and followup to closures; alignment with ITSM team on the... and manage the operations Responsible for team mentoring, cross-skilling, skill rotation, and skill upgrade Assist...
, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects.... They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies...
engineering. 6+ years of experience Service Management. Experience working in fast paced agile environments and cross functional... forum for approval for any Service Improvement related items. Key Stakeholder Management Internal M&G Asset...
, Angular JS etc. Working knowledge of release and change management process (ITIL). Experience of using test automation.... They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies...
in ITIL-based service management environments. JAMF 300/400 certification and Apple Certified Support Professional (ACSP... advisor for Apple endpoint strategy, you will collaborate with cross-functional teams to enhance user experience...
to streamline NOC operations using Terraform, GitHub, and Ansible. Collaborate with cross-functional teams to identify automation.... Utilize PowerShell scripting to automate routine tasks and improve system management. Qualifications: Bachelor’s degree...
. Strong understanding of ITIL processes and incident, problem, and change management. Experience with Jira or similar ticketing systems... and resolve automation tool issues via incident, problem, and change tickets, following ITIL processes. Experience...
actions to ensure high availability and SLA compliance. Follow ITIL-aligned Incident Management workflows for escalation...-first mentality Intense work ethic Collaborative spirit and problem-solving approach How you’ll grow: Cross-functional...
-functional teams (development, infrastructure, security) for release management and support. Leadership in Crisis: Skilled...-as-Code (CloudFormation); familiarity with log aggregation tools such as CloudWatch Logs and ELK. ITIL Practices: Solid...
, and post-incident review reports in alignment with ITIL practices. Collaborate with cross-functional teams including business... environments, ensuring timely resolution of incidents and service requests. Lead incident management activities, including triage...
incident, change, and service management practices. Automation and performance optimisation techniques. Cross-functional.... Exposure to cross-functional collaboration and vendor management. Experience in a global, inclusive, and innovation-driven...
incident, change, and service management practices. Automation and performance optimisation techniques. Cross-functional.... Exposure to cross-functional collaboration and vendor management. Experience in a global, inclusive, and innovation-driven...
strong stakeholder management, performance analysis, and the ability to influence cross-functional teams to deliver exceptional customer... Communications. Certified in ITIL 4, with expertise in service lifecycle management. Excellent communication and presentation...