by Shift Manager 3+ years of experience and knowledge of Batch Scheduling tools such as BMC, TWS, or CA7 3+ years of experience..., and Problem Management (HPSM, Service Now, Remedy) Familiarity with ITIL processes and change management Data Center...
of and experience with Industry Policies, Standards and Controls (e.g., NIST 800-53, ISO 27001, COBIT, ITIL, SOX, PCI-DSS, SANS... Security Professional (CISSP), Certified Information Security Manager, (CISM), Certified Information Systems Auditor (CISA...
. Refinement: Collaborate with the Application Support Manager to tune alert thresholds and suppress noise/false positives... processes/disk usage). ITSM Knowledge: Solid understanding of ITIL processes (Incident, Problem, Change Management). Soft Skills...
with client stakeholders under the guidance of the Client Success Manager. Develop strong working relationships by understanding... of experience in client success, service delivery, or account support (enterprise or mid-market). Strong ITIL Framework background...
to high levels of performance ITIL Service Management preferred Mid-Senior Level / Manager IT and Software Oil / Energy...
: Senior - Quality Assurance and Service Delivery Location: Philippines About the Role: As a Manager in our Quality Assurance... Management and Lean/Six Sigma methodologies. Knowledge of Managed Services programs (ITIL V4). What We Look For: A team...
required, to escalate issues outside of service boundaries to Team Leader.and/or Manager =Professional Services Take responsibility... Leader and/or Manager - ProfessionalServices Qualification At least 1 to 2 years experience in technical support...
is prioritized, and your success is celebrated. Summary The Power Platform Center of Excellence Manager/Lead provides end-to-end... standards, delivery enablement, and business consulting. The Power Platform Center of Excellence Manager/Lead provides end...
and initiatives as directed by the Service Desk Manager. Qualifications 1-2 years IT support experience on a corporate Service Desk... shift schedule is a must A+ and ITIL V.3 certification a plus...
working in a high-volume call center environment Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service... Manager) IT Helpdesk experience, Desktop/Product Support experience Direct customer service or relationship management...
) and ensure forecast accuracy. Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs... AI one-way video interview Complete a 3rd-party personality profile If matched, hiring manager interview within 24–48 hours...
as outlined by Shift Manager 3+ years of experience and knowledge of Batch Scheduling tools such as BMC, TWS, or CA7 3+ years... Experienced with Incident, Change, and Problem Management (HPSM, Service Now, Remedy) Familiarity with ITIL processes and change...
as outlined by Shift Manager 3+ years of experience and knowledge of Batch Scheduling tools such as BMC, TWS, or CA7 3+ years... Experienced with Incident, Change, and Problem Management (HPSM, Service Now, Remedy) Familiarity with ITIL processes and change...
Knowledge of Solution Manager, SAP Cloud based solutions Knowledge of BOPF Knowledge on one of the below technologies: SAP... NetWeaver PI/CPI SAP UI5 SAP BODS ITIL 4 Certification Additional Qualification Flexible to support different US time zones (2...
in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work... to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality...
. Collaborates with team leads and the service desk manager to deliver outstanding technical and non-technical support to our broad.... Or equivalent experience preferred. knowledge of ITIL best practices. Have good listening skills. Has proficiency in MS Excel...
, or a related field. Relevant IT certifications, such as: ITIL Certification Certified Kubernetes Administrator (CKA) (for cloud.... Coordinating with cross-functional teams to restore service and prevent recurrence. Mid-Senior Level / Manager IT and Software...
& Infrastructure AV equipment. ITIL Foundation certification or practical experience of ITIL is desirable. Knowledge of the following... The role is located in the Manila office. The role reports to the Manager, Audio Visual Event Services. The Firm may...
+ years working in a high-volume call center environment Hands-on experience with ITIL processes and ITSM tools (ServiceNow..., Service Manager) IT Helpdesk experience, Desktop/Product Support experience Direct customer service or relationship...
+ years working in a high-volume call center environment Hands-on experience with ITIL processes and ITSM tools (ServiceNow..., Service Manager) IT Helpdesk experience, Desktop/Product Support experience Direct customer service or relationship...