) on its ability to do so Required Qualifications: Bachelor's degree or equivalent Six Sigma trained or certified ITIL 4...
and organisational understanding, as applied in the managed services environment ITIL Foundation Certificate in IT Service Management...
and organisational understanding, as applied in the managed services environment ITIL Foundation Certificate in IT Service Management...
, with at least 2 years in a managerial role. Strong understanding of ITIL processes, incident/request management, and service desk... to manage high-pressure situations and complex escalations. Preferred Qualifications: ITIL Foundation certification...
or certified ITIL 4 trained or certified 8+ years of experience in handling a voice/call-center setup environment as a Lead or Sr...
or certified ITIL 4 trained or certified 8+ years of experience in handling a voice/call-center setup environment as a Lead or Sr...
/ Experience: - 10+ years in ITAM / ITSM service delivery. - Strong stakeholder management and people leadership. - ITIL v4... certification preferred. Official References: - AXELOS ITIL 4 Framework - https://www.axelos.com/certifications/itil-certifications...
, with at least 2 years in a managerial role. Strong understanding of ITIL processes, incident/request management, and service desk... to manage high-pressure situations and complex escalations. Preferred Qualifications: ITIL Foundation certification...
in IT, Computer Science, Engineering, or any related course. Information Technology Infrastructure Library (ITIL...
., Azure, 365) Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management...
, Excel, SQL, or Python). Strong understanding of ITIL framework (ITIL v4 certification preferred). Demonstrated experience...
. Demonstrated proactive leadership in resolving technical challenges and driving ITIL best practices. EDUCATION Associate/Bachelor... considered an asset. Familiarity with ITIL processes and cloud infrastructure preferred. Willingness to travel across APAC...
in IT, Computer Science, Engineering, or any related course. Information Technology Infrastructure Library (ITIL...
Management (PMP), or ITIL are a significant advantage. Work Schedule: Amenable to work full-time onsite for the first 6 months...
terminology and experienced with Client, Vendor and stakeholder interaction A solid understanding of the ITIL Incident & Change... and provide SLAs and KPIs ITIL Certification is a plus...
experience Minimum 3 years' managing service desk ITIL certification required Unisys is proud to be an equal opportunity employer...
, PMS, and ITSM systems. Knowledge of UAT/test coordination and deployment readiness. Exposure to ITIL and IT service...
, and client delivery. Certifications such as TOGAF, PMP, ITIL, PRINCE2, or cloud certifications (AWS, Azure, GCP) are highly...
management best practices, frameworks (ITIL, ISO), and governance models Strong financial acumen including TCO analysis, business...
: Master's degree, PMP, ITIL, Agile, or DevOps experience...