Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi... with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client...
, impact and SLAs, in a timely manner, escalating where appropriate. Helpdesk Ticket management and support using ITSM tools... with the function manager for their own professional development, including performance appraisal and identifying and meeting...
industry preferred. • Knowledge of IT Service Management (ITSM) framework • Functions include but not limited to supporting..., BYOD and VDI. FUNCTIONAL SKILLS • Proficiency with ServiceNow ITSM: Advanced ability to create reports, dashboards...
and support field engineering equipment and field production crew gear, with processes guided and managed by our ITSM-based... (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager...