and other infrastructure, such as: wireless, wireline/fiber; power delivery infrastructure, including transmission, distribution, grid... suite, Windows 11, and iOS. Collaborate with the IT teams to ensure service level targets are met. Qualifications...
and consistent service delivery Collaboration: Partner with system administrators, architects, security teams, and Microsoft... support to resolve high-impact issues or deliver enhancements Incident Management: Track and manage issues using ITSM...
and other infrastructure, such as: wireless, wireline/fiber; power delivery infrastructure, including transmission, distribution, grid... suite, Windows 11, and iOS. Collaborate with the IT teams to ensure service level targets are met. Qualifications...
, and SOPs to support knowledge transfer and consistent service delivery Collaboration: Partner with system administrators...: Track and manage issues using ITSM tools like ServiceNow, ensuring timely communication and resolution Qualifications...
delivery and management of IT/OT services. Oversee Service Desk and Technology Operations teams, defining strategy... to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, monitoring, and supporting...
of technology products, metrics/data-driven decision making, speed to delivery/resolution, and overall customer service provided... with attention to detail and accuracy Utilize ServiceNow ITSM for asset tracking, purchase order creation, inventory updates...
) to lead delivery of the TSA TOMCAT program, providing enterprise IT Operations & Maintenance (O&M), service management... federal IT O&M programs while driving modernization, automation, and cloud-aligned service delivery in a highly regulated DHS...
, and the ability to support a modern, hybrid working environment. Key Responsibilities: End-User Support & Service Delivery... of contact for IT incidents and service requests. The role requires a strong customer focus, methodical troubleshooting skills...
with Information Technology Service Management (ITSM) practices or frameworks (e.g., ITIL) is a plus. Prior consulting experience..., cross-team impacts are understood, and delivery aligns with division priorities. The Technical Project Manager...
workflows, service line priorities, and enterprise standards. This position entails product delivery, standardizing product... is properly scoped, prioritized, and prepared for execution within an agile delivery framework. Hybrid role - if local to DFW...
. Technical Delivery & Platform Engineering- Build and enhance Script Includes, Business Rules, Transform Maps, Import Sets... & Stakeholder Management- Partner with cross-functional teams including Enterprise Architecture, Security, HRIS, ITSM, ITOM...
Pro & HAM Pro), ITSM, ITOM Discovery, Service Mapping, and Vulnerability Response. Develop workflows, business rules, UI... to drive the design, development, and delivery of enterprise ServiceNow solutions. This role combines hands-on technical...
. Join us. Job Description AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform, supporting HRSD, CSM, ITSM..., ITAM, ITOM, SPM, CMBD, Knowledge, and Employee/Service Portals. This person will report to the enterprise technology leader...
Pro & HAM Pro), ITSM, ITOM Discovery, Service Mapping, and Vulnerability Response. Develop workflows, business rules, UI... to drive the design, development, and delivery of enterprise ServiceNow solutions. This role combines hands-on technical...
, documentation, SLAs/SLOs, rate limits/throttling, developer onboarding). Delivery & Migration Lead discovery, assessment.... Provide technical leadership across delivery phases (requirements, estimates/SOW inputs, build, test automation, performance...
, Information Technology Strategies, IT Infrastructure Management, IT Service Management (ITSM), IT Strategy Development, IT Vendor.... Provide oversight of managed service providers and cloud service vendors. Direct the teams’ activities for full system...
Skype / Cisco WebEx / Citrix GoToMeeting). ITIL/ITSM service delivery ticket solution skills. Microsoft certifications... to improve service delivery and address any gaps in customer satisfaction. Client Relationship and Account Oversight Maintain...
of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics... on performance metrics and service trends Develop, implement, and continuously refine IT service management processes, including...
integration. Post ITSM integration, CoPilot will be utilized to provide IT support assistance using self-service bots, chats... service skills Knowledge of ITIL processes and service delivery best practices Leverage enterprise-approved AI tools...
and resolution. Build trusted relationships with executives through professionalism, discretion, and consistent service delivery.... Incident, Request & Asset Management Track incidents, service requests, and changes using an ITSM platform (e.g., Jira Service...