efforts. Recommend and help implement methods and procedures to enhance efficiency and service quality. Support ITSM tools..., billing, or mobile device management. Experience with Incident Management and IT Service Management (ITSM) tools...
, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.... Ability to work with network security devices such as Palo Alto, Cisco ASA. Experience with ITSM functionalities...
, and resolve incidents, performance issues, and service outages in production and staging Windows environments. Design... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
, and supporting ITSM solutions through strong technical expertise and effective cross-functional collaboration. The ideal candidate... to improve IT and business operations. Customization: Create custom service portal pages, widgets, and user interface components...
global IT service delivery across L1/L2 IT support, end-user computing, AV services, and Executive IT support. Define.... AI, Automation & Employee Self-Service Innovation Lead development of AI-enabled virtual work assistants, autonomous support...
professionalism, discretion, and consistent service delivery. Proactively identify and remediate potential issues to minimize..., service requests, and changes using an ITSM platform (e.g., Jira Service Management). Manage executive IT assets, including...
, and supporting ITSM solutions through strong technical expertise and effective cross?functional collaboration.The ideal candidate... to improve IT and business operations. Customization: Create custom service portal pages, widgets, and user interface components...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM..., ITOM, ITAM. ITAM - Software Asset Management / Hardware Asset Management ITOM – Discovery, Event Management, Service...
guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
-wide objectives. Oversee enterprise-wide change initiatives to improve service delivery, efficiency, and innovation... of appropriate technologies to facilitate efficient and effective service delivery; Assists the director in coordinating technology...
. Familiarity with ITIL and ITSM practices and methodologies. What We Do: GDC IT Solutions (GDC) is a full-service Information...Overview: GDC IT Solutions is currently seeking a Senior SAP BRIM Functional Analyst to support solution delivery...
. IT Service Management & Coordination: Utilize ITSM platforms to manage incidents and service requests, ensuring proper...-volume media delivery. Support streaming and OTT (Over-The-Top) delivery platforms and digital content distribution efforts...
infrastructure across AWS, Azure, GCP, and OCI. Monitor, troubleshoot, and resolve incidents, performance issues, and service... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
infrastructure across OCI and AWS, Azure, GCP . Monitor, troubleshoot, and resolve incidents, performance issues, and service..., etc.). Collaboration & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor...
efforts within IT service delivery. Help ensure adherence to SLAs, OLAs, and ITSM best practices. About the Team..., and continuous improvement. In this role, you'll support ITSM processes, assist with service performance analysis, and partner...
infrastructure across AWS, Azure, GCP, and OCI. Monitor, troubleshoot, and resolve incidents, performance issues, and service... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
infrastructure across AWS, Azure, GCP, and OCI. Monitor, troubleshoot, and resolve incidents, performance issues, and service... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
user experiences, and supporting ITSM solutions through strong technical expertise and effective cross-functional...: Develop automated workflows to improve IT and business operations. Customization: Create custom service portal pages, widgets...