business demands. Manage relationships with onshore, offshore, and third-party vendors; oversee contracts, service delivery... events. Proficiency with IT Service Management (ITSM) frameworks, such as ITIL. Excellent analytical, problem-solving...
Job Summary Office Location: Northbrook, IL Hybrid: 1 day per month in office Job Description The ITSM Release... is responsible for developing a structured approach to service management, integrating Release Management into a comprehensive...
Service Management (ITSM), continuous improvement and proactive problem management. Experience with ServiceNow or equivalent... of services and portfolio of client applications and supporting infrastructure. Ensure the delivery of high-quality, cost...
, incorporating IT Service Management (ITSM) principles to ensure reliability, scalability, and quality across global digital..., and the ability to balance innovation with operational efficiencies grounded in ITSM frameworks such as Incident, Problem...
– Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD... & Solution Design – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate...
solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success... Unified Directory Service (AUDS). Performs and is responsible for the team’s root cause analysis and documentation...
with team members and enhance service delivery Engage directly with client executive leadership to lead the analysis... operations (ITIL / ITSM) Consistent with the firm's hybrid work model, this position will require in-person attendance...
reporting to the clients service center three days a week. The Sourcing Manager negotiates with suppliers to obtain goods... and maximize profitability. Responsibilities: Completes strategic service and material (equipment) purchase requests...
operations in the Ashburn, VA area. The Senior ServiceNow Developer will lead ServiceNow architecture, development, and delivery.... Lead planning, team coordination, delivery lifecycle, and stakeholder communications. Configure ServiceNow modules, build...
, AV, and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level... seamless support, knowledge sharing, and consistent service delivery. * Manage End-User Computing Operations: Provide...
and reporting Service Management Establish and mature ITSM practices (Incident, Problem, Change, Request). Manage IT services... Delivery Management Manage strategic vendors and service providers, ensuring SLAs, cost discipline, and accountability. Build...
and infrastructure Enterprise applications (ERP, CRM, collaboration systems) IT service management (ITSM/ITIL) Strong analytical..., servers, and security architecture. Ensure timely delivery and compliance with global standards and local regulations...
to ensure SLA-driven service delivery. Lead vendor contract negotiations and performance governance. Manage infrastructure... efforts. Plan and lead daily IT operations using ITSM practices, collaborating on cybersecurity and compliance, and leading...
Requests (ISRs) for EID. ISRs are managed through the Service Now (SNOW) ITSM. Assigned SNOW tickets will be addressed... of experience in enterprise-level IT Service Management (ITSM). 4+ years’ team lead or equivalent experience in enterprise...
, and Confluence to ensure high-quality, efficient, and consistent IT service delivery. The Jira Administrator will work closely... with ITSM leadership and cross-functional teams to configure workflows, optimize request management, support service catalog...
with vendors and service providers to ensure timely delivery and setup of IT resources for projects. Continuous Improvement... and retail technologies. Familiarity with IT service management (ITSM) frameworks, such as ITIL, and experience with ticketing...
, resolution rate, CSAT). Partner with cross-functional teams to remove obstacles and improve service delivery. Maintain.... Strong understanding of customer service principles and IT service management (ITSM). Excellent analytical, troubleshooting, and problem...
Technology Service Management (ITSM), continuous improvement and proactive problem management. Experience with ServiceNow... oversight of services and portfolio of client applications and supporting infrastructure. Ensure the delivery of high-quality...
, security, and service excellence across core technology platforms. You will focus on delivering reliable services, managing... risk, and driving process improvement across Microsoft 365, Infrastructure, Cybersecurity, and the Service Desk. The...
. Software asset license management and metering In-depth knowledge of IT Service Management (ITSM) best practices EDUCATION... and maintains Windows Autopilot configurations ensuring seamless and frictionless endpoint delivery of devices to VyStar staff...