, identity and access management (IAM), SaaS/application administration, and third-party service delivery. This role leads IT... service management practices (ITSM) practices, oversees Managed Service Providers (MSPs) and key vendors, and ensures high...
point of contact for client stakeholders. Coordinate effectively with offshore delivery teams for seamless execution... to business needs. CMDB & Discovery Manage Discovery and Service Mapping activities to maintain accurate CI data. Define...
. · Strong written and verbal communication skills. · Working knowledge of Service Now or other ITSM platforms. · Experience working..., diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous...
delivery with strategic stakeholder management to meet the growing global demand from governments for AI literacy, reskilling... Program Delivery: Lead large government and workforce skilling programs through their complete lifecycle, managing budgets...
network. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational.... Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs...
solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success... across the ServiceNow platform. This role is critical in ensuring the successful delivery of our ServiceNow initiatives...
. Common Focus Areas: IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.) IT Asset Management... delivery team. Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers...
. IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.) IT Asset Management (ITAM – HAM/SAM) IT... delivery team. Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers...
, and collaboration frameworks that elevate the technical capabilities of the teams while ensuring consistent, high-quality delivery... and maintain architectural standards, reference architectures, and best practices that ensure consistent, high-quality delivery...
Service Providers (MSPs). The role drives Agile delivery, assists in the backlog prioritization, and governance across the ERP... delivery. This position oversees critical ITSM process areas (Request, Incident, Change, Knowledge, Problem, Configuration...
infrastructure across AWS, Azure, GCP, and OCI. Monitor, troubleshoot, and resolve incidents, performance issues, and service... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
models (CSDM), and integrations with Discovery/Service Mapping. Ensure CMDB data accuracy, health, and completeness through... audits and governance. Integrate CMDB with ITAM, ITSM, and ITOM processes and external data sources. Define policies...
delivery with strategic stakeholder management to meet the growing global demand from governments for AI literacy, reskilling... Program Delivery: Lead large government and workforce skilling programs through their complete lifecycle, managing budgets...
analytical and problem-solving skills Excellent presentation skills Good knowledge of IT Service Management (ITSM) processes... and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power...
Manufacturing Execution Systems, QC Systems, QA systems, and/or data analytics. Experience with IT service management (ITSM... and manage IT projects, from requirements, through development and deployment. Ensure timely and successful delivery...
infrastructure across AWS, Azure, GCP, and OCI. Monitor, troubleshoot, and resolve incidents, performance issues, and service... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
). Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent (required). Professional Skills... to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices...
, etc.). Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service catalog. Expert in Cloud Cost... guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages...
, etc.). Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service catalog. Expert in Cloud Cost... guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages...
guardrail and backend deployment. Assist troubleshoot, and resolve incidents, performance issues, and service outages... teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...