guardrail and backend deployment. Assist troubleshoot, and resolve incidents, performance issues, and service outages... teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
guardrail and backend deployment. Assist troubleshoot, and resolve incidents, performance issues, and service outages... teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments..., and network teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create...
trends and patterns of System Incidents and can collaborate with Service Delivery teams in deploying permanent resolutions.... The candidate would also be part of the IT Problem Review and Management processes to identify gaps in service delivery...
delivery of Event Management, Predictive AIOps, Health Log Analytics, Metric Intelligence, and Discovery/Service Mapping.... Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph. Lead build-out...
Operations Center environment. Experience with ITIL processes and associated ITSM systems and service portals for Incident... County, CA, USA, to support our customers in North America. As a Megazone Cloud’s Managed Services delivery team member...
guardrail and backend deployment. Assist troubleshoot, and resolve incidents, performance issues, and service outages... teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
) for excellent IT service delivery across all areas of the portfolio. Ensures 24x7 operational readiness, effective ticket... strategies and tools to facilitate effective service delivery. Engage, contract, and manage vendors to deliver solutions...
, etc.). Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service catalog. Expert in Cloud Cost... guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages...
. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments..., and network teams for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create...
trends and patterns of System Incidents and can collaborate with Service Delivery teams in deploying permanent resolutions.... The candidate would also be part of the IT Problem Review and Management processes to identify gaps in service delivery...
). Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent (required). Professional Skills... to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices...
: Develop and implement standardized processes and responsive procedures for support to ensure consistent service delivery..., or directly related industry standard certifications. Strong knowledge of IT service management (ITSM) principles...
Senior Director, Technology Operations The Senior Director, Technology Operations leads the global delivery, security..., SLAs, and KPIs to ensure consistent service quality. Oversee a 24/7 Security Operations Center (SOC), including threat...
requests using an ITSM system (e.g., Jira Service Management, ServiceNow, Freshservice, etc.) Support onboarding... our wholly owned, highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate...
service delivery, incident response, and change management. Monitor system performance, apply upgrades and patches... ServiceNow platform, including user management, roles, groups, and permissions, in line with ITSM best practices. Configure...
to determine optimal partnerships and on-contract delivery options, as well as developing and testing rapid prototyping..., identity, observability, and delivery, you’ll raise availability and security while shortening time-to-value. Your innovations...
and operating secure, reliable, and efficient delivery pipelines across on-prem and multi-cloud environments. In this role, the... in. Your responsibilities include release orchestration, progressive delivery (blue/green, canary, feature flags), automated rollback, post...
and enhance infrastructure capabilities while driving operational excellence. Key Responsibilities: Oversee delivery projects..., source code management, SDLC practices, and security mechanisms (ACF2, RACF, TSS). Rethink traditional service models...
to successfully meet key performance indicators (KPIs) for excellent IT service delivery across all areas of the portfolio. Ensures..., etc.). Develop and implement appropriate work management strategies and tools to facilitate effective service delivery. Engage...