enforcement, compliance, and issue resolution. Partner with site L1/L2 teams to ensure SOPs, WIs, and ITSM processes are executed.... o Maintain regular touchpoints with IT site leaders and MSPs responsible for last-mile delivery. o Share updates on upcoming...
Job Description The Configuration Manager supports the delivery of IT services by ensuring the Configuration... ITIL Service Operations organization at Blue Cross, this role is responsible for managing the lifecycle...
Workday managed service engagements end to end. Accountable for all client service delivery related activities including... and international, to deliver Application Support for clients. 5+ years of experience with ITSM processes, Service Level Agreements...
service delivery model. The CMDB Data Configuration Analyst is responsible for ensuring the accuracy, completeness... with IT teams to integrate CMDB data with other IT service management (ITSM) processes, such as incident management, problem...
Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps... and operational strategy for DTCC's Privileged Access Management platforms. This role owns the PAM service lifecycle-design...
leadership in India and the EU to ensure consistent global service delivery. This role involves not only managing team activities...The Enterprise Technology Manager at GHX, reporting to the ED of IT Service Management, is a working manager...
management, or IT service delivery. Strong understanding of ITSM frameworks, cloud platforms, networking, endpoint management..., scalability, and effectiveness of IT operations, including infrastructure, cloud and network operations, service delivery...
tempo ITSM support environment. Preferred Qualifications: IT Service Management services delivery to the US Government... Responsibilities: Identify opportunities to innovate, extend, and enhance service delivery everywhere possible including through...
distribution planning Logistics & Distribution Services Coordinate domestic and international delivery and pickup of IT... equipment Identify cost-effective shipping options while meeting service-level expectations Ensure equipment is scanned...
, delivery excellence, high level of customer service, and align with City of Seattle ITSM standards. Other responsibilities... Workplace team members, to contribute in building Seattle IT into an outstanding digital service delivery team. Primary...
, driving innovation, ensuring system optimization, and be responsible for solution design for platform delivery. Ideal... implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules...
service delivery to internal employees and client accounts, supporting both on-site and work-from-home environments. The... employee productivity and collaboration. Establish and track KPIs for service delivery, ensuring compliance with SLAs...
, and delivery feasibility, ensuring proposed solutions align with client outcomes, DXC offerings, and Dynatrace best practices.... This individual partners closely with Sales, Account Teams, ServiceNow, Cloud, and Delivery leaders to design observability-driven...
Customer service experience and commitment to customer service and support Analytical and problem-solving skills Initiative... with ServiceNow ITSM and ITAM functionality General technical knowledge and experience General administrative experience Benefits...
ServiceNow implementations and delivery goals. As a ServiceNow Developer, you will leverage your knowledge and experience... comparable to DoD Secret. 2+ years of ServiceNow development experience in ITSM, ITOM, SAM, ITBM, and/or equivalent. ServiceNow...
Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS... be required to help with project delivery Communication, Reporting & Risk Escalate tickets that require Service Delivery Manager...
security automation and process improvement. Contributions: Supports Service Now team to develop and mature CMDB, ITSM... Enterprise IT programs. Experience with Service Now modules preferred (ITSM, CMDB, etc.). Experience with federal policy...
and effective resolution of technical issues, and maintaining high standards of service delivery. This position located in Rochester... service management (ITSM) platforms (e.g., Freshservice, Jira Service Management, etc.). Education and Experience...
leadership for the IT Help Desk, ensuring responsive, customer-focused service delivery that supports clinical and administrative... operations and desktop support. Establish IT service delivery standards, SLAs, and escalation paths to ensure timely resolution...
trusted relationships with executives through professionalism, discretion, and consistent service delivery. Proactively... incidents, service requests, and changes using an ITSM platform (e.g., Jira Service Management). Manage executive IT assets...