, customer engagement for requirements, customer service/support, report creation and adjustments to catalog items... to ensure the delivery of production systems that are compatible with the defined system architecture(s) – Department of Defense...
adherence to Service Level Agreements (SLAs), accurate information delivery, and seamless collaboration with government contacts... estate finances. The duties expected in this role include: · Deliver service and support to FinCEN customers. · Interact...
and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security... US * * The Opportunity: CACI is looking for a Test Engineer to support our DoD customer to implement an enterprise IT service...
guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
, and FinOps teams to ensure seamless service delivery. Define and enforce policies for configuration item (CI) identification... to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
, and build a team that delivers exceptional internal service. You'll leverage AI to transform how we deliver support and automate... Support IT audit and compliance processes by providing evidence, building self-service tooling for evidence gathering...
guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
guardrail and backend deployment. Monitor, troubleshoot, and resolve incidents, performance issues, and service outages... for solution delivery and support. Mentor junior engineers and provide technical guidance as needed. Create and update...
troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments... & Documentation Work closely with application, security, and network teams for solution delivery and support. Mentor junior...
reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough..., completeness, and compliance. · Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery...
to promote the department's role and to ensure adherence to IT governance and ITSM processes for achieving enterprise-wide... engagement model for intake, design, and delivery. Provisions storage to maintain application availability. Manages vendor...
Strong understanding of ServiceNow architecture and data model. Hands-on experience with multiple modules: ITSM... (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management), HRSD, CSM, GRC, SecOps, CMDB...
, Manufacturing, Supply Chain, Real Estate, Engineering, etc. Facilitate IT Service Delivery and escalations for business-critical.... Facilitate IT Service Delivery and escalations for business-critical services. Daily coordination and interface with IT...
Leader will provide the Government and Piers Service Delivery Manager accurate and timely status regarding task execution... tracking). Ability to identify process gaps and implement operational improvements to enhance service delivery and reporting...
. Interacts with division resources to promote the department's role and to ensure adherence to IT governance and ITSM processes... and supports a consultative engagement model for intake, design, and delivery. Provisions storage to maintain application...
or Service Desk implementations. Familiarity with platforms like ServiceNow, SuccessFactors, and ITSM processes. A knack..., M&A, or Agile POD delivery. Experience leading multi-country programs across functions like Global Contact Centers...