Service Management (ITSM) platform. This platform is critical for internal service delivery, facilitating efficient incident... the adoption of leading technologies and methodologies to continuously streamline IT service delivery and enhance employee...
our global sales organization to win major deals in the Enterprise Service Management (ESM) and IT Service Management (ITSM...) markets. The ideal candidate possesses deep domain expertise in the modern service delivery ecosystem and thrives...
on key performance indicators (KPIs), and align service delivery with mission objectives. Process and Platform Management...Leidos is seeking a dynamic and experienced Senior IT Service Desk Manager to support a large, high-profile DOD...
Management (ITSM) environment. This includes driving the adoption of ITIL best practices to improve service delivery efficiency... is required. Industry certifications such as ITIL, ITSM, Microsoft, Google, CTS, Customer Service certifications are preferred. Pay Range...
Service Management (ITSM), continuous improvement and proactive problem management. Experience with ServiceNow or equivalent... oversight of services and portfolio of client applications and supporting infrastructure. Ensure the delivery of high-quality...
IAM managed services, IAM operations and related service delivery activities. You'll work alongside respected industry... leadership in the IAM service operations and delivery. Lead pursuits and sales processes. Provide support for selling...
in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery... of an enterprise-wide Incident, Problem, and Change Management discipline. Service Delivery and Support: Ensure high levels...
excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice... and continuously improving enterprise-wide service desk operations. This role owns day-to-day service delivery, service desk...
. Hands-on experience with IT service delivery tools, processes, and procedures—e.g., ITSM/PSA/RMM platforms, incident/change.... Operational oversight for service delivery—provide governance to the Managed Services Operations team to ensure the services...
excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice... and continuously improving enterprise-wide service desk operations. This role owns day-to-day service delivery, service desk...
Job Title: IT Support Specialist III - TIERS Level 1 Service Desk Location: Austin, TX 78751 Job Type: Full-time... is seeking an experienced IT Support Specialist to join the TIERS Level 1 Service Desk team supporting the Texas Health & Human...
in a leadership or team lead role. Strong knowledge of IT service management (ITSM) frameworks, such as ITIL. United States... management. Identifies opportunities for process improvements and implement changes to enhance service delivery and procurement...
in a leadership or team lead role. Strong knowledge of IT service management (ITSM) frameworks, such as ITIL. United States... management. Identifies opportunities for process improvements and implement changes to enhance service delivery and procurement...
, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. Oversee the IT ticketing system... or service management experience, including supervisory or managerial experience. Strong knowledge of ITIL/ITSM frameworks, help...
to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Service...-thinking organization, apply now. We are currently seeking a Service Design Manager- to join our team in Annapolis, Maryland...
to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Service...-thinking organization, apply now. We are currently seeking a Service Design Manager- to join our team in Annapolis, Maryland...
in pricing models, contract profitability, and interpreting P&L metrics Experienced in ITSM/PSA/RMM platforms and service... highest level of expertise and quality service by having people like you on our team. Benefits that Support...
-on experience with multiple modules: ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management... across ITSM, ITOM, HRSD, CSM, GRC, and other modules. Define technical standards, best practices, and governance for ServiceNow...
Job Title: Service now Technical Lead Location:- Remote Duration: Full Time Salary Range... architecture and data model. Hands-on experience with multiple modules: ITSM (Incident, Problem, Change, Request), ITOM (Discovery...
. · Process Improvement Identify opportunities to streamline workflows and improve service delivery. Participate in ITIL-based... and interpersonal skills. · Ability to lead and motivate a team. · Familiarity with ITSM tools and service desk operations...